Top Operations Manager Jobs in London

Leads cross-functional initiatives for Specialty Travel & Events, translating strategy into execution plans and measurable outcomes. Coordinates Product, Engineering, Sales, Finance, and other stakeholders; manages risks, blockers, and decisions; supports leadership operating cadences; and owns ambiguous strategic projects. Builds analyses, dashboards, and reporting with Finance and Revenue Operations to provide leadership with visibility into performance, progress, and risks.

Leads Product Operations for Wise Platform, improving planning, prioritization, roadmap communication, partner feedback loops, decision-making, and product development metrics. Establishes effective operating rhythms, ways of working, and cross-functional initiatives that help product teams align, move faster, and scale partner-facing capabilities while reducing unnecessary complexity.

Manage globally distributed crisis operations analysts across 24/7 regional pods. Responsibilities include staffing and capacity planning, SLA and response-quality oversight, crisis escalation, war-room coordination, coaching, onboarding, performance management, AI adoption, operational data analysis, SOP and runbook maintenance, post-event debriefs, reporting, and process improvement. The role requires calm judgment during natural hazards, geopolitical crises, aviation disruptions, public health events, and other emerging threats.

Leads strategic regulatory programs across EMEA, coordinating Legal, Compliance, Risk, Operations, Product, Engineering, Finance, and other teams. Establishes governance, plans, milestones, metrics, dashboards, and executive reporting; supports examinations, audits, inspections, and supervisory engagements. Identifies delivery risks and operational bottlenecks, improves accountability and scalability, and drives regulatory priorities through implementation and measurable outcomes.

Manages SEO and local search operations across EMEA, coordinating agencies, vendors, content deployment, localization, hotel enablement, reporting, governance, and quality assurance. The role improves search visibility, traffic, bookings, and brand presence through data analysis, stakeholder coordination, process optimization, and AI-enabled automation. It also manages implementation roadmaps, performance reporting, platform optimization, and operational guidance for hotel teams.

Manages global legal operations across external counsel and supplier relationships, legal finance, technology vendors, matter management, AI adoption, process improvement, training, communications, and merger integration. The role coordinates strategic projects, negotiates law firm rates, oversees budgets and invoices, supports legal technology governance, and maintains continuity during a 12-month maternity cover assignment. It requires strong stakeholder management, commercial judgment, organization, discretion, and experience in complex or global in-house legal environments.

Lead strategy and operations for Monzo’s Payments organization. Responsibilities include shaping strategic direction, analyzing complex datasets, tracking performance, leading business reviews, evaluating commercial opportunities, optimizing resourcing and operating models, supporting geographic expansion, and aligning cross-functional teams across Product, Engineering, Data, and Design.

Leads procurement operations across the business by managing the delivery pipeline, prioritizing demand, developing the procurement team, driving sourcing and governance, improving processes and controls, and using data to enhance performance. The role partners with senior stakeholders to deliver value, operational efficiency, compliance, and strategic business outcomes.

Oversee the development, sourcing, pricing, and delivery of luxury travel products and services. Manage supplier contracts and relationships, booking operations, CRM and reservation systems, GDPR compliance, and operational reporting. Coordinate with sales, marketing, and customer service teams to maintain service quality and resolve issues. Act as the primary coordinator during travel-related crises, managing rapid responses with suppliers and emergency services while supporting business continuity and customer satisfaction.

Own and improve operational processes across Compliance, Fulfilment, and Drafting. Build automations and AI-assisted workflows, create accurate dashboards and reporting, roll out process changes through training and adoption checks, manage document storage and fulfilment partners, and maintain clear SOPs. The role requires strong attention to detail, spreadsheet skills, systems thinking, clear writing, and end-to-end ownership in a regulated, high-consequence environment.

Oversee operations across Waterworks’ international showrooms in London, Paris, and Milan. Coordinate cross-functional priorities, facilities, vendors, inventory, compliance, showroom standards, events, openings, training, and operational improvements. Serve as a trusted partner to the Managing Director, supporting international business initiatives, resolving issues, ensuring consistent luxury client experiences, and maintaining effective processes across multiple countries and time zones.

Leads operations for a data center campus, managing critical facilities engineers, maintenance programs, contractors, customer communications, training, safety, security, reporting, and emergency response. Oversees mechanical and electrical infrastructure, preventive and corrective maintenance, capacity and availability targets, work orders, contracts, capital planning, root cause analysis, and operational documentation. Requires technical expertise in mission-critical facilities, people management, Polish and English fluency, and occasional travel under 5%.

Build and scale People Operations across the UK and EMEA, including onboarding, performance and engagement programs, benefits, immigration and mobility, HR compliance, employee systems, and manager support. Partner cross-functionally with Legal, Finance, Recruiting, and leadership to expand into new markets, improve processes, and deliver people initiatives from planning through implementation.

Leads EMEA sales strategy and go-to-market infrastructure, including territory design, capacity planning, quota allocation, forecasting, QBRs, pipeline governance, and regional market segmentation. Partners with Finance, Marketing, HR, and Global Operations to execute cross-functional initiatives and system rollouts. Builds and manages a regional Sales Operations team while providing executive leadership with data-driven insights to improve investment, productivity, predictability, and growth across diverse international markets.

Lead delivery of a governed agentic AI platform portfolio supporting Markets Operations. Own release calendars, dependency maps, critical paths, risk resolution, migrations, decision records, and executive reporting. Build evidence-based metrics for delivery, platform health, business impact, and agent autonomy. Coordinate engineering, product, controls, design, and operations teams while ensuring safe production releases and audit-ready delivery evidence.

Leads technology center programs, events, and initiatives supporting operational excellence and community engagement. Coordinates leadership forums, calendars, budgets, communications, metrics, volunteer participation, and issue resolution. Prepares executive presentations and status reports, manages multiple workstreams, and standardizes processes and templates. Partners with technology center leaders and pillar leads across regions to execute strategic priorities and improve program consistency.

Lead design and implementation of control frameworks for personal investing operations. Identify, assess, and remediate operational and regulatory risks, monitor control effectiveness, produce executive reporting, collaborate with Compliance, Audit, Risk and Technology, and support CORE and control testing activities to ensure regulatory compliance and operational resilience.

Owns end-to-end client onboarding and implementation for Monevo UK, coordinating Commercial, Product, Technology, Operations, and Client teams. The role manages launch plans, milestones, dependencies, risks, reporting, and stakeholder communications across concurrent implementations. It also resolves delivery barriers, improves onboarding processes and scalability, monitors performance metrics, and directly manages one Product Operations Analyst.

Lead Starling’s Technology Operations team across multiple offices, supporting Mac and Windows environments, managed systems, networks, internal users, and external partners. Responsibilities include team leadership, incident escalation, supplier coordination, IT project support, hardware lifecycle management, operational improvement, and performance dashboard development. The role requires maintaining high service standards across a 24/7 banking operation with coverage from 7am to 10pm, Monday through Sunday.

Lead day-to-day courier operations across route planning, vehicle utilisation, workforce deployment, customer service, compliance, budgets, and performance management. Manage colleagues, customer accounts, operational escalations, payroll and billing support, while driving continuous improvement and service-level achievement. The role requires strong stakeholder management, KPI analysis, financial control, employee relations, and knowledge of transport compliance and safety requirements.

Manage daily ride-hailing operations for an autonomous electric vehicle fleet. Lead teams, coordinate charging, cleaning, and maintenance, monitor fleet performance and KPIs, improve operational processes, ensure staffing and training, and maintain safety, compliance, and SOP adherence across depots. The role requires flexibility for evenings, weekends, and holidays.

Leads EMEA sales operations and UK go-to-market planning for Netflix Ads. Responsibilities include forecasting, pipeline and quota management, CRM data administration, sales performance analysis, business reviews, territory and organizational planning, and cross-functional project delivery. The role prepares leadership materials, provides quantitative and qualitative insights, and influences business decisions across sales, finance, HR, strategy, and operations.

Leads IT operations, service delivery, application support, infrastructure, and desktop support across international business systems. Manages teams, budgets, vendors, enhancement pipelines, operational metrics, deployments, testing, incident resolution, business continuity, disaster recovery, security, risk, audit, and regulatory compliance. Partners with business stakeholders and Group IT teams to improve service quality, system resilience, governance, and technology alignment.

Lead national LGV operations across five UK sites, managing regional transport teams and safeguarding Operator Licences. Drive compliance with DVSA, driver-hours, and tachograph regulations while controlling transport budgets, improving fuel efficiency, reducing vehicle downtime and empty running, and enhancing delivery performance. Use telematics, AI, and paperless workflows to support sustainability and operational excellence. Build relationships with site leaders, central teams, unions, regulators, and retail partners.

Lead EMED Group’s specialist critical-care transport service for the South Thames Retrieval Service. Responsibilities include managing staff, ambulance readiness, rosters, emergency-response cover, fleet and equipment, KPIs, incidents, audits, contract delivery, and NHS stakeholder relationships. The role requires operational leadership in a regulated, safety-critical environment, participation in an on-call rota, and current emergency-response driving competence.