Top Operations Manager Jobs in London

Partner with Wise Platform product, engineering, commercial and operations teams to improve planning, prioritisation, feedback loops, decision-making, metrics and ways of working to accelerate product development and scale partner integrations.

Lead and grow a product operations team supporting a multi-market banking platform. Own launch readiness, enablement, governance evidence, reporting, operational workarounds, stabilization, and cross-team arbitration between product, engineering, and banking operations.

Manage UK People Operations across the employee lifecycle, including onboarding, payroll, benefits, employee relations, compliance, policies, performance processes, engagement, HR data, documentation, and Workday administration. Partner with managers, Finance, legal counsel, and global People teams to deliver operational excellence, support UK-specific requirements, lead People programs, and improve employee and manager experiences.

Leads managers responsible for complaints, escalations, technical support, and operational quality. Owns customer operations KPIs, service levels, resolution times, complaint volumes, and quality metrics. Drives end-to-end process and quality improvements, translates operational root causes into Product roadmap input, and improves the use of data and technology. This senior leadership role develops managers and serves as a trusted cross-functional partner.

Lead global inbound marketing operations to optimize lead-to-SQO velocity: design lead-scoring and routing logic, align MarTech and CRM, enable BDRs, build attribution models, and influence cross-functional roadmaps with the PLG ops team.

Build and own Legora's ESG function end-to-end: define strategy and commitments, automate CSRD and RFP reporting with AI, model and track datacentre emissions, implement GHG accounting and offsets, ensure audit readiness, and represent Legora to clients and partners across Finance, Legal, Workplace, and Revenue.

Manage the Commercial Operations portfolio by maintaining program governance, tracking milestones, risks, dependencies, KPIs, financial outcomes, and portfolio health. Coordinate reviews, intake, prioritization, phase gates, stakeholder communications, and leadership reporting. Build a central portfolio hub and promote AI-enabled reporting, dashboards, data-quality validation, automation, and portfolio-specific agent adoption across global cross-functional teams.

Manage ad operations for advertiser and publisher campaigns: verify tracking, set up reporting, troubleshoot tracking/reporting issues, automate reports, maintain ad-tech best practices, and support data analytics and operational workflows.

The Senior Manager, Sales Operations will lead the Sales Operations team, drive operational excellence, oversee the sales funnel, and improve sales processes. They will collaborate with various departments to optimize sales performance and manage a team of operations professionals.

Oversee operational delivery across multiple PFI facilities, ensuring contract compliance, service quality, financial performance, health and safety, and client satisfaction. Manage regional P&L, performance metrics, lifecycle planning, risk mitigation, business continuity, and stakeholder relationships with public sector authorities, investors, funders, and SPV boards. Lead and develop site-based facilities management teams while coordinating audits, inspections, remedial works, and capital investment programs.

Leads regional facilities management operations, ensuring KPI, service-level, safety, quality, statutory, contractual, and financial performance. Manages P&L, debt/WIP, audits, maintenance programs, sustainability initiatives, engineering support, customer relationships, and operational reporting. Develops and coaches teams, manages performance and succession planning, drives organizational change, and supports contract tenders and bids while maintaining compliance and client satisfaction.

Lead the international expansion of automated customer support solutions. Define rollout strategy, prioritize use cases, own performance metrics, build scalable implementation foundations, and guide experimentation. Partner with Product, Engineering, Analytics, Legal, and country teams to manage dependencies, regulatory requirements, and market customization. Communicate progress, risks, and decisions to business reviews and senior leadership while driving measurable automation outcomes across multiple markets.

Lead legal operations transformation by implementing legal tech and AI, improving processes, managing financial operations and external spend, building dashboards/KPIs, and coordinating stakeholders to drive efficiency and scalability.

Lead launch and scaling of 15-20 micro-warehouse locations across London: onboard service partners and customers, implement processes, ensure service quality, resolve operational issues, and provide hands-on operational leadership during launches and high-pressure periods.

Coordinate and operationalise the brand strategy by tracking projects, managing campaign timelines, budgets, POs and invoices, liaising across Product, Design, Finance, Media and Creative, improving workflows, supporting audits and compliance, and ensuring on-time, on-budget delivery of brand initiatives.

Lead end-to-end market expansion across EMEA and the Middle East: set market-entry strategy, design licensing and operating models, align product roadmap, run cross-functional governance and launch readiness, and support CEO Office strategic initiatives and crisis response.

Lead program and operational initiatives for Specialty Travel & Events: scope projects, manage global technical rollouts, optimize workflows, audit and analyze data (SQL, BI, Snowflake, Tableau), influence cross-functional partners, and run iterative experiments to improve systems and processes.

Leads day-to-day frontline patient transport operations in Surrey, ensuring service performance, clinical quality, governance, safety, and contractual KPI compliance. Manages teams, employee relations, stakeholder relationships, budgets, revenue opportunities, and continuous operational improvement. Works with healthcare partners and senior service leaders to maintain high-quality, compliant transport delivery while improving performance and achieving organizational targets.

Lead end-to-end execution of Play! Pokemon programs for Europe & SWANA: plan and launch physical and digital products, manage roadmaps, risks, KPIs, cross-functional stakeholders, and mentor junior team members to ensure regional program health and performance.

Leads day-to-day operations in a large-format retail store, driving availability, waste reduction, shrink control, process compliance, promotional execution, customer service, and legal standards. Manages, coaches, and develops diverse leadership teams across food, non-food, George, and general merchandise departments. Uses performance metrics and commercial insight to improve store results, manage labor and change, handle employee relations cases, and maintain excellent shop-floor standards.

Own end-to-end HR operations, including onboarding, offboarding, employee data, contracts, HRIS administration, payroll inputs, benefits, compliance, audits, and vendor relationships. Improve and automate HR workflows, maintain accurate records, ensure UK employment-law compliance, and serve as an escalation point for employee queries. Partner with HR, Talent Acquisition, Payroll, Finance, and Legal to build scalable employee lifecycle processes in a fast-growing organization.

The Commissions Analyst will calculate and manage commissions for the UK sales team, ensure data integrity, and support auditing processes while improving efficiencies in commission systems.

Own end-to-end operations for 10 European private equity conferences annually, including supplier sourcing and negotiation, venue logistics, sponsored VIP events, budgets, inventory, promotional-material quality checks, and on-site execution. Hire, train, and manage 40 volunteers while supporting internal teams and maintaining strong supplier relationships. The role is onsite in London, includes overseas conference travel, and provides training without requiring prior experience.

Own end-to-end operations for 10 European private equity conferences annually, including supplier sourcing and negotiation, venue coordination, budgets, VIP events, inventory, promotional materials, volunteers, and on-site execution. The role requires strong organization, communication, ownership, urgency, and relationship-building. It is fully onsite in London and includes overseas conference travel. No prior experience is required because training is provided, but candidates must have a UK work permit.

Leads technology center programs, events, and initiatives supporting operational excellence and community engagement. Coordinates leadership forums, calendars, budgets, communications, metrics, volunteer participation, and issue resolution. Prepares executive presentations and status reports, manages multiple workstreams, and standardizes processes and templates. Partners with technology center leaders and pillar leads across regions to execute strategic priorities and improve program consistency.