Top Operations Manager Jobs in London

Own vendor performance, governance, and strategic management for a portfolio supporting Strategic Partnerships & Affiliates. Drive vendor governance, metrics, continuous improvement, automation-enabled transformation, risk mitigation, and cross-functional stakeholder alignment to ensure scalable, compliant, and high-quality service delivery.

Manage European People Operations services across the UK, France, and Germany, including payroll, benefits, pensions, onboarding, immigration, employee relations, compliance, and offboarding. Lead two direct reports, oversee HR process improvements and enterprise projects, manage suppliers and SLAs, and act as the EU SuccessFactors HRIS process lead. Partner with HR, Finance, IT, Legal, and external providers to ensure compliant, consistent, and employee-focused operations.

Owns end-to-end client onboarding and implementation for Monevo UK, coordinating Commercial, Product, Technology, Operations, and Client teams. The role manages launch plans, milestones, dependencies, risks, reporting, and stakeholder communications across concurrent implementations. It also resolves delivery barriers, improves onboarding processes and scalability, monitors performance metrics, and directly manages one Product Operations Analyst.

Own the technical and automation engine for the Go-to-Market organization. Drive the GTM technology roadmap, automate workflows, define system metrics, build dashboards, translate business requirements into technical specifications, manage UAT and Agile delivery, and lead enablement and change management. Partner cross-functionally with Marketing, Sales Operations, Customer Adoption, Data & Analytics, and other revenue teams to improve customer lifecycle processes and data governance.

Own the UK revenue operations system supporting pipeline, forecasting, customer growth, enterprise sales, marketing, and finance. Build trusted commercial data views, operating cadences, executive dashboards, forecasting disciplines, account intelligence, and scenario models. Manage Salesforce and related revenue technologies including Gong and 6sense, improve CRM governance and automation, identify commercial risks and opportunities, and provide actionable analysis to senior leadership for planning and investment decisions.

Manage UK People Operations across the employee lifecycle, including onboarding, payroll, benefits, employee relations, compliance, policies, performance processes, engagement, HR data, documentation, and Workday administration. Partner with managers, Finance, legal counsel, and global People teams to deliver operational excellence, support UK-specific requirements, lead People programs, and improve employee and manager experiences.

Manages Mastercard payment resiliency products focused on stand-in and on-demand authorization decisioning. Acts as a regional subject-matter expert, partners with sales, account management, consulting, customer success, and engineering teams, and drives product adoption and performance. Develops business cases, analyzes market and customer data, identifies product opportunities and risks, supports product enhancements, and communicates strategic recommendations to stakeholders. Requires strong leadership, analytical, communication, and stakeholder-management skills, plus payments or authorization decisioning familiarity.

Own the operational engine of 9fin’s Legal Affairs function, including Ironclad CLM, legal intake, playbooks, knowledge management, KPI reporting, outside counsel spend tracking, and legal technology. Partner with the General Counsel on business reviews and cross-functional initiatives such as M&A diligence, trademark management, and regulatory readiness. The role requires building scalable processes, managing projects, improving workflow adoption, and supporting stakeholders across the business.

Owns variable incentive and SPIFF plan design, impact modeling, governance, documentation, Workday setup, and communications. Leads sales operating model evolution, partner tier segmentation, framework adoption, and strategic sales excellence programs across regions. Partners with Sales, HR, Finance, Legal, Product, and Communications, advising senior leaders and using data and AI to define KPIs, evaluate program effectiveness, and improve decision-making.

Leads managers responsible for complaints, escalations, technical support, and operational quality. Owns customer operations KPIs, service levels, resolution times, complaint volumes, and quality metrics. Drives end-to-end process and quality improvements, translates operational root causes into Product roadmap input, and improves the use of data and technology. This senior leadership role develops managers and serves as a trusted cross-functional partner.

Owns Exposure Management operational planning, process documentation, SLAs, system access, housekeeping, technology coordination, reporting, and workflow improvements. Partners with technology teams and vendors on system upgrades, migrations, testing, data dependencies, and cutovers. Provides operational and technical support, prioritizes development work, and monitors catastrophe modeling and reinsurance market developments. Requires catastrophe modeling platform expertise, SQL, aggregation systems knowledge, and strong understanding of insurance and reinsurance financial outputs.

Lead and develop a team of Data Analysts responsible for Citymapper’s regional data quality and reliability. Own data strategy, partner with Product, Engineering, and Operations on priorities, improve workflows and automation, and translate complex datasets into actionable product insights. The role requires strong people leadership, project management, cross-functional communication, and comfort working with technical teams and ambiguous operational challenges.

Supports Securities Services Operations leadership through strategic planning, objective tracking, management reporting, executive presentations, and organizational communications. Analyzes data and business metrics, coordinates cross-line-of-business initiatives, supports AI and transformation work, and identifies opportunities to improve processes, controls, and transparency.

Manages EMEA BDR operations through business analytics, KPI reporting, process improvement, territory planning, technology ownership, and cross-functional partnership. Develops dashboards, audits performance data, supports business reviews, improves lead-to-opportunity workflows, standardizes global operating practices, and drives adoption of sales productivity tools and AI-enabled workflows.

Lead daily operations for a large, fast-paced supermarket, deputising for the Store Manager. Responsibilities include coaching department managers, developing talent, maintaining food safety and legal standards, ensuring product availability, reviewing store performance data, managing resources, responding to customer feedback, and supporting continuous improvement. The role requires proven retail management experience and a track record managing a store generating at least £150,000 weekly turnover.

Lead security, licensing and safety across London sites, manage investigations, CCTV/alarm contracts, liaise with police and authorities, advise on manned guarding and event security, deliver training, and prepare counter-terror risk assessments to maintain member and staff safety.

The Digital Operations Manager oversees scalable digital operations, partnerships, fulfilment, billing, forecasting, supply chain collaboration, service launches, UAT, business continuity, compliance, and continuous improvement. The role manages supplier and delivery partnerships, supports pharmacy and store operations, leads digital transformation initiatives, and improves operational resilience and customer outcomes across healthcare and NHS-related services.

Lead, coach, and develop a team of 12 Customer Advisers while driving customer service performance, engagement, quality, productivity, and key metrics such as CSAT, service levels, and first-contact resolution. Resolve escalated customer issues, manage complaints and service recovery, minimise reputational risk, and support smooth hybrid operations as Duty Manager.

Lead, coach, and develop a team of 12 Customer Advisers while driving service quality, customer satisfaction, productivity, and performance. Resolve escalated customer issues, manage complaints and service recovery, monitor KPIs through call listening and case reviews, and collaborate across teams to support smooth hybrid operations. The role also acts as Duty Manager when required and protects the brand by minimizing reputational and commercial risk.

Manage day-to-day laboratory operations, including goods receiving, inventory, purchasing, equipment servicing, calibration, waste, safety records, cold-chain handling, and supplier coordination. Build scalable inventory, asset, barcode, and provenance systems with software and science teams. Establish reorder points, stock controls, equipment records, and automated sample-tracking workflows while ensuring materials are accurately received, stored, scanned, and documented.

Manages regional engineering and maintenance operations across commercial properties. Responsibilities include coordinating subcontractors and engineers, overseeing planned and reactive maintenance, managing callouts, purchase orders, invoices, billing, WIP, records, KPIs, SLAs, compliance, reporting, staff onboarding, training, and hazard reporting. The role acts as a key escalation point for operational, financial, contractual, and client queries while supporting service quality and task completion.

Lead global merchant monetisation strategy across markets, setting commission and fee frameworks, running pilots, and scaling pricing models. Partner with commercial, product, engineering, and finance to operationalise monetisation, build playbooks and automation, own OKRs, governance, and ensure compliance while driving merchant growth.

Manage call center operations, team leaders, client service-level agreements, financial performance, staffing, operational reporting, employee development, and continuous improvement. The role oversees direct reports, conducts coaching and performance reviews, resolves employee issues, partners with support functions, maintains client relationships, and ensures operational and client expectations are achieved.

Owns Speedo’s global go-to-market operating model, seasonal calendars, stage gates, governance, critical paths, reporting, and cross-functional delivery. The role coordinates product, merchandising, supply chain, brand, sales, digital, and regional teams from planning through sell-in and launch. It also manages launch events, innovation projects, risks, dependencies, dashboards, retrospectives, and continuous process improvement across global and regional markets.

Manages customer success operations by developing standardized processes, tracking KPIs, analyzing customer data, optimizing the customer journey, and improving retention and satisfaction. Collaborates with sales, account managers, and technical account managers on account plans, maintains customer feedback loops, creates training materials, and supports ongoing team development. The role requires strong analytical, communication, leadership, process optimization, problem-solving, and project management skills.