Top Desktop Support Jobs in London

The role involves delivering technical support to customers and employees using Linux and Ubuntu, managing cases, troubleshooting, and participating in weekend rotations.

The Analyst – Desktop Support role involves providing technical support to users, managing hardware and software issues, and contributing to IT projects while ensuring excellent customer service.

Provide onsite and remote desktop support to end users in Uxbridge. Troubleshoot and resolve incidents across Windows, Microsoft 365, Active Directory, Exchange, hardware, networking, telephony, printers and AV. Manage service requests within SLAs, escalate appropriately, collaborate with other IT teams, and maintain strong customer relationships using ServiceNow and ITIL practices.

Provide first- and second-level on-site and remote desktop support for ~2,000 global users in a Windows/virtual desktop environment. Manage incidents and service requests within SLAs, maintain runbooks and KB articles, handle hardware/inventory and procurement, collaborate with L2/L3 teams and vendors, participate in rotational on-call coverage, and support projects as assigned.

Provide technical desktop and server support for Ubuntu/Linux environments, resolving customer issues via phone, tickets, and remote sessions. Support office infrastructure and AV for events, onboard new employees, and meet SLA and customer satisfaction targets. Escalate complex problems and learn new products and technologies.