Provide first- and second-line desktop support for Windows 10 and 11 users, ensuring efficient service and resolving hardware and software issues. Engage in customer-focused initiatives and collaborate with IT teams to improve services.

As an IT Supervisor, oversee IT Support personnel, ensure compliance, provide technical support, and coordinate with departments to resolve issues effectively.

Provide IT support to employees, manage incidents, handle device lifecycle management, and support various SaaS platforms and documentation.