Top Desktop Support Jobs in London

Provide first-line technical support to London-based business users, resolving hardware, software, and system issues. Manage JIRA incidents and service requests, escalate complex tickets, support Microsoft technologies, maintain technical documentation, and follow ITIL and SLA processes. The role includes shift work from 6 a.m. to 7 p.m., an on-call rota, occasional weekend project work, and strong customer service and communication responsibilities.

Provide first- and second-level on-site and remote desktop support for ~2,000 global users in a Windows/virtual desktop environment. Manage incidents and service requests within SLAs, maintain runbooks and KB articles, handle hardware/inventory and procurement, collaborate with L2/L3 teams and vendors, participate in rotational on-call coverage, and support projects as assigned.

The Analyst – Desktop Support role involves providing technical support to users, managing hardware and software issues, and contributing to IT projects while ensuring excellent customer service.

Provide technical desktop and server support for Ubuntu/Linux environments, resolving customer issues via phone, tickets, and remote sessions. Support office infrastructure and AV for events, onboard new employees, and meet SLA and customer satisfaction targets. Escalate complex problems and learn new products and technologies.

The role involves delivering technical support to customers and employees using Linux and Ubuntu, managing cases, troubleshooting, and participating in weekend rotations.