Top Operations Jobs in London

Lead and scale global first-line financial crime risk operations, overseeing transaction monitoring, investigations, sanctions screening and fraud operations. Build and manage multi-country teams, design SOPs and control frameworks, ensure audit-ready documentation, partner with 2LOD, Regulatory, Legal and Product, drive automation and data-driven improvements, and support regulatory engagements and escalations.

Lead EMEA revenue growth by optimising go-to-market strategy, driving product localisation and expansion projects, supporting commercial teams with market research, pricing and vertical strategies, and building operational and financial models for forecasting, reporting and ad hoc analysis.

Lead strategic projects to improve EMEA customer experience and uplift operational functions. Use data-driven analysis (SQL/R/Python, BI) to solve problems, align stakeholders, track progress, surface risks, and execute special deep-dive requests from leadership.

Lead end-to-end resolution of complex card payment risk cases, design and tune issuing risk rules, leverage AI and automation to improve fraud detection, collaborate with Product/Engineering/Compliance, and translate escalations into process improvements to reduce risk and customer friction.

Work directly with the CEO Office and executive leadership to define strategy and drive cross-functional, high-priority initiatives (global expansion, product scaling, regulatory infrastructure, commercial GTM, M&A, AI transformation). Frame problems, align stakeholders, and move complex projects from idea to measurable outcomes across product, engineering, finance, legal, and regional teams.

Lead identification, prototyping, and production deployment of AI solutions to transform risk operations. Partner across Operations, Engineering, Data Science, Product, and Compliance to build, monitor, and iterate AI agents and low-code/no-code tools, ensuring regulatory compliance and operational scalability.

Lead and scale a global FCC monitoring and testing programme to validate AML, sanctions, and KYC/KYB controls. Build data-driven continuous assurance, oversee system-encoded control validation, produce executive reporting, drive remediation, and represent the function in regulatory exams and audits while managing a global team.

Lead and manage EMEA first-line financial crime operations for transaction monitoring and sanctions screening. Drive TM risk assessments, rule tuning, investigations, SLAs, stakeholder escalations, data-driven analysis, and team leadership to protect the business from AML/CTF and reputational risk.

Lead resolution of complex card payment risk cases, design and refine issuing risk rules, implement AI-driven automation for fraud detection, collaborate with global product, engineering and compliance teams, and translate escalations into process improvements to reduce risk and customer friction.

Lead the KYC Operations function to ensure compliant, high-quality, cost-efficient customer onboarding and KYC processes. Set strategy, build processes and metrics, partner with Risk and Compliance, manage ~75 staff across internal and outsourced teams, drive improvements in speed, quality, and cost, and develop people, governance, and budgets.

The Legal Specialist manages the end-to-end contract lifecycle, supports contract negotiations, and advises stakeholders on legal and governance matters, ensuring compliance with public sector requirements.

The Senior Manager, Sales Operations will lead the Sales Operations team, drive operational excellence, oversee the sales funnel, and improve sales processes. They will collaborate with various departments to optimize sales performance and manage a team of operations professionals.

Partner with R&D leadership to support financial reporting and forecasting (cloud spend), optimize software/vendor usage, maintain contingent worker processes, and help execute engineering initiatives to improve operational efficiency.

Manage programmatic campaign trafficking and delivery for agencies and trading desks in Europe. Monitor performance, troubleshoot RTB/creative issues, optimize pacing/pricing, liaise with sales and internal tech teams, and upsell FreeWheel products while documenting and sharing operational learnings.

Lead post-purchase strategy and operations, improving user experiences through data analysis, cross-functional collaboration, and scalable process design.

The Business Operations Manager will lead initiatives to unlock growth, manage marketing investments, build business metrics, and ensure product scalability across global markets while driving change in a fast-paced environment.

Drive business strategy for post-purchase operations, partner across teams, analyze data, and design scalable processes to enhance user experience.

Lead global inbound marketing operations to optimize lead-to-SQO velocity: design lead-scoring and routing logic, align MarTech and CRM, enable BDRs, build attribution models, and influence cross-functional roadmaps with the PLG ops team.

Responsible for managing outsourcing governance and compliance for an assigned entity, coordinating activities, monitoring performance metrics, and supporting regulatory and audit efforts.

The Deal Operations Analyst creates and approves quotes, processes bookings, and collaborates with cross-functional teams to streamline order processing and ensure compliance with company policies.

The Global Director of Sales Strategy and Operations will drive planning, operational rigor, and strategic initiatives to scale the commercial organization globally, partnering with Sales leadership to optimize decision-making and improve commercial effectiveness across various regions.

The Marketing Operations Manager will oversee the marketing tech stack, manage lead lifecycle processes, ensure data governance, and optimize conversion rates while collaborating with various teams.

Lead and manage the CDD operations team for merchant onboarding and ongoing KYC reviews, ensuring regulatory compliance, SLA adherence, quality assurance, process improvements, stakeholder liaison, tooling optimization with Product/Tech/vendors, and performance reporting to identify risks and capacity issues.

Drive product lifecycle for financial crime controls and operational effectiveness, translating requirements into solutions. Collaborate across teams to enhance workflows, reduce risks, and automate processes while ensuring compliance and performance tracking.

Lead and scale inventory operations by defining standards, improving processes, driving cross-functional automation and monitoring, using data to surface root causes, influencing product/tooling, mentoring peers, and championing AI-first process improvements to increase reliability and reduce manual work.