Top Operations Jobs in London

Supports international marketing operations by coordinating cross-functional projects, timelines, reporting, processes, vendor onboarding, legal and finance workflows, marketing tools, documentation, and operational planning. The role improves efficiency through scalable workflows, automation, AI, and best practices while supporting global marketing stakeholders across multiple teams and time zones.

Build and own Legora's ESG function end-to-end: define strategy and commitments, automate CSRD and RFP reporting with AI, model and track datacentre emissions, implement GHG accounting and offsets, ensure audit readiness, and represent Legora to clients and partners across Finance, Legal, Workplace, and Revenue.

Lead the design and development of production-grade agentic AI applications for Markets Operations. Build reusable AI architecture patterns, orchestration frameworks, context management, evaluation pipelines, guardrails, APIs, infrastructure, and monitoring. Partner with researchers, engineers, data scientists, and operations stakeholders to deliver secure, reliable, compliant AI solutions. Drive continuous improvement, document technical decisions, influence architecture, and mentor engineers.

Own people reporting and analytics, build and maintain dashboards (retention, attrition, engagement), run Lattice operations and performance cycles, manage HRIS data integrity, run engagement surveys and translate insights into actions, handle HR administration, benefits, compliance, and support DEI, wellness, and L&D initiatives.

Support trade lifecycle activities including clearance, settlement, and cash management. Collaborate with trading/financing desks, counterparties, and custodians. Identify and implement process and technology improvements, perform data analysis (Excel), and learn securities financing and prime brokerage workflows.

Lead design and delivery of production-grade AI/ML solutions for Market Operations. Manage a team of data scientists and partner with engineering and business stakeholders to build, deploy, monitor, and govern models, establish best practices, and drive measurable operational impact.

Lead analytics for FinCrime operations: own forecasting and capacity planning, maintain data pipelines, build predictive and causal models, assess operational health and costs, implement KPI frameworks, track initiative performance, and standardise processes across forecasting, scheduling, and real-time operations.

Own UK financial promotions and asset listings approval workflows, lead product governance for UK launches, build and scale regulated operational processes, produce senior governance reporting, and partner with Customer Experience to improve onboarding and support. Maintain audit-ready controls and use generative AI responsibly to improve efficiency.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.

Lead end-to-end market expansion across EMEA and the Middle East: set market-entry strategy, design licensing and operating models, align product roadmap, run cross-functional governance and launch readiness, and support CEO Office strategic initiatives and crisis response.

Lead program and operational initiatives for Specialty Travel & Events: scope projects, manage global technical rollouts, optimize workflows, audit and analyze data (SQL, BI, Snowflake, Tableau), influence cross-functional partners, and run iterative experiments to improve systems and processes.

Lead design, operation, and reliability of large language model serving infrastructure. Build backend services, deploy and lifecycle-manage LLMs on cloud and GPU clusters, implement observability, tune performance/cost, run incident response/on-call, and drive AI-assisted engineering and safe-responsible AI practices.

Manage UK People Operations across the employee lifecycle, including onboarding, payroll, benefits, employee relations, compliance, policies, performance processes, engagement, HR data, documentation, and Workday administration. Partner with managers, Finance, legal counsel, and global People teams to deliver operational excellence, support UK-specific requirements, lead People programs, and improve employee and manager experiences.

Leads technology center programs, events, and initiatives supporting operational excellence and community engagement. Coordinates leadership forums, calendars, budgets, communications, metrics, volunteer participation, and issue resolution. Prepares executive presentations and status reports, manages multiple workstreams, and standardizes processes and templates. Partners with technology center leaders and pillar leads across regions to execute strategic priorities and improve program consistency.

Lead delivery of a governed agentic AI platform portfolio supporting Markets Operations. Own release calendars, dependency maps, critical paths, risk resolution, migrations, decision records, and executive reporting. Build evidence-based metrics for delivery, platform health, business impact, and agent autonomy. Coordinate engineering, product, controls, design, and operations teams while ensuring safe production releases and audit-ready delivery evidence.

Leads managers responsible for complaints, escalations, technical support, and operational quality. Owns customer operations KPIs, service levels, resolution times, complaint volumes, and quality metrics. Drives end-to-end process and quality improvements, translates operational root causes into Product roadmap input, and improves the use of data and technology. This senior leadership role develops managers and serves as a trusted cross-functional partner.

Owns end-to-end customer implementation and operational delivery from project initiation through go-live, stabilization, seasonal readiness, and ongoing service expansion. Coordinates cross-functional and customer teams, manages plans, milestones, budgets, risks, dependencies, issues, and governance, and leads resolution of customer-impacting operational problems. The role also oversees change requests, training, launch preparedness, documentation, executive reporting, continuous improvement, and adherence to quality and contractual commitments.

Leads cross-functional Order-to-Cash transformation initiatives from process assessment and design through implementation, automation, testing, documentation, and handoff. Partners with Billing, Collections, Cash Application, Accounting, Product, Sales, Legal, Customer Success, and regional finance teams. Temporarily manages teams, standardizes regional and acquired-business operations, identifies system improvements, and communicates risks and progress to senior leadership. The role requires global collaboration, regular European travel, and ownership of approximately six-month transformation projects.

Executes outbound and inbound CRM campaigns across email, app push, interstitials, inbox messaging, and automated journeys. Responsibilities include campaign building, targeting, HTML template maintenance, tracking, fulfilment, proof-checking, compliance, deliverability monitoring, performance reporting, and test-and-learn improvements. The role collaborates with CRM, Finance, Contact Centre, IT, and Digital teams while managing repositories and campaign processes.

Perform physically demanding back-of-store operations, including receiving deliveries, managing stock, replenishing the shop floor, and maintaining product availability. Use digital tools to track deliveries and inventory, operate mechanical equipment safely, and support colleagues across the store. The role requires flexibility, urgency, accuracy, teamwork, and availability for scheduled evening and weekend shifts.

Leads clinical trial operations at investigator sites, overseeing site selection, activation, performance, recruitment, CRO and CRA activities, vendor coordination, inspection readiness, regulatory compliance, training, and study milestones. Partners with global study teams and external providers to ensure quality, timely delivery, and adherence to ICH/GCP and local regulations across clinical studies.

Ten-week internship supporting Financial Lines Group insurance operations. Responsibilities include client onboarding, preparing insurance documentation, processing premiums, maintaining accurate data, supporting reporting, and assisting brokers across Financial Institutions, Professional Indemnity, Cyber, and Directors & Officers insurance. Interns will use internal systems, Power BI, Excel, portals, and contract builders while learning about Lloyd’s and company insurance markets.

Handle stock, deliveries, and behind-the-scenes store operations to keep the shop floor fully stocked, clean, and ready for customers. Track deliveries and manage inventory using digital tools, operate relevant mechanical equipment, and work flexibly across the store. The role requires physical stamina, speed, accuracy, teamwork, and availability for scheduled evening and weekend shifts.

Handles stock, deliveries, and behind-the-scenes store operations to keep the shop floor supplied, clean, and ready. Responsibilities include tracking deliveries, managing stock with digital tools, moving products efficiently, operating mechanical equipment, and supporting colleagues across the store. The role requires physical stamina, accuracy, flexibility, teamwork, and availability for early morning and varied shifts.

Performs physically demanding store operations, including receiving deliveries, managing stock, replenishing products, and keeping the sales floor fully stocked and ready. Uses digital tools to track deliveries and maintain inventory accuracy. Works flexible early-morning and evening shifts, adapts across store functions, and collaborates with colleagues to maintain efficient retail operations.