Top Operations Jobs in London

Supports Palantir deployments by managing projects, optimizing processes, removing roadblocks, responding to operational issues, tracking project metrics, and coordinating with customers, engineers, and leadership. The role requires strong judgment under pressure, detailed execution, collaborative relationship-building, and willingness to work onsite with customers and travel extensively.

Build and deploy AI tools and automated workflows for People and Talent operations. Own people reporting and analytics, including retention, attrition, engagement, and hiring dashboards. Maintain accurate HRIS data, support Lattice performance cycles and engagement surveys, analyze workforce insights, and improve onboarding, payroll data integrity, and performance processes. The role requires building user-facing AI solutions, working with real datasets, protecting confidential information, and operating effectively in an ambiguous, fast-growing environment.

Leads EMEA sales strategy and go-to-market infrastructure, including territory design, capacity planning, quota allocation, forecasting, QBRs, pipeline governance, and regional market segmentation. Partners with Finance, Marketing, HR, and Global Operations to execute cross-functional initiatives and system rollouts. Builds and manages a regional Sales Operations team while providing executive leadership with data-driven insights to improve investment, productivity, predictability, and growth across diverse international markets.

Monitors and triages security alerts, investigates incidents through resolution, conducts threat hunting, and develops or tunes detection rules. The analyst correlates endpoint, network, cloud, and identity telemetry; uses AI and automation to improve investigations; documents findings and incident reports; collaborates with global SOC and response teams; and helps maintain playbooks while participating in a weekend rotation approximately every five weeks.

Lead delivery of a governed agentic AI platform portfolio supporting Markets Operations. Own release calendars, dependency maps, critical paths, risk resolution, migrations, decision records, and executive reporting. Build evidence-based metrics for delivery, platform health, business impact, and agent autonomy. Coordinate engineering, product, controls, design, and operations teams while ensuring safe production releases and audit-ready delivery evidence.

Lead the design and development of production-grade agentic AI applications for Markets Operations. Build reusable AI architecture patterns, orchestration frameworks, context management, evaluation pipelines, guardrails, APIs, infrastructure, and monitoring. Partner with researchers, engineers, data scientists, and operations stakeholders to deliver secure, reliable, compliant AI solutions. Drive continuous improvement, document technical decisions, influence architecture, and mentor engineers.

Lead design and implementation of control frameworks for personal investing operations. Identify, assess, and remediate operational and regulatory risks, monitor control effectiveness, produce executive reporting, collaborate with Compliance, Audit, Risk and Technology, and support CORE and control testing activities to ensure regulatory compliance and operational resilience.

Lead design, operation, and reliability of large language model serving infrastructure. Build backend services, deploy and lifecycle-manage LLMs on cloud and GPU clusters, implement observability, tune performance/cost, run incident response/on-call, and drive AI-assisted engineering and safe-responsible AI practices.

Lead and scale the EMEA Revenue Operations team, partnering with regional and global leadership to drive growth, forecasting, pipeline effectiveness, territory planning, market analysis, process improvement, and sales productivity. The role develops forecasting models, analyzes complex data, translates insights into business actions, supports go-to-market initiatives, and serves as a strategic operational partner to EMEA leadership. It also includes team coaching, hiring, technology prioritization, and operational planning in a hybrid London-based environment.

Build and run repeatable content operations across customer stories, podcasts, thought leadership, executive communications, web pages, and social content. Responsibilities include mapping workflows, coordinating agencies and internal teams, managing calendars and approvals, drafting and publishing copy, quality assurance, repurposing long-form content, and creating templates and prompts. The role starts with supported execution and is expected to grow into end-to-end ownership of content production cycles.

Leads EMEA People Operations shared services, providing employee lifecycle support across benefits, leave, compensation, and complex cases. Owns service metrics, compliance, process improvement, automation, and scalable HR workflows. Partners with global People teams, Legal, Finance, and business stakeholders to improve employee experience, support HR transformation, and ensure locally compliant program delivery across a matrixed organization.

Leads Product Operations for Wise Platform, improving planning, prioritization, roadmap communication, partner feedback loops, decision-making, and product development metrics. Establishes effective operating rhythms, ways of working, and cross-functional initiatives that help product teams align, move faster, and scale partner-facing capabilities while reducing unnecessary complexity.

Acts as a bridge between frontline teams and Product/Engineering by identifying, categorizing, and resolving recurring operational issues. Analyzes tickets and feedback, documents and improves workflows, reads technical logs, and supports scalable systems and automations. The role also translates operational pain points into product opportunities and strengthens feedback loops to improve merchant and agent experiences.

Leads APAC merchant risk operations for payments, owning team performance, service levels, quality, fraud and chargeback metrics, investigations, monitoring, and escalation workflows. Partners with Legal, Risk, Compliance, Product, and Engineering to implement controls and improve risk tooling. Drives automation and AI adoption, manages senior staff across locations, influences stakeholders, and ensures portfolio risk aligns with enterprise risk appetite.

Lead global People Operations across employee lifecycle processes, HRIS and data integrity, contracts, benefits, compliance, reporting, and people technology. Manage distributed teams in Stockholm and New York, build local HR capabilities in new markets, automate workflows, document scalable SOPs, and partner with Legal, Finance, Payroll, IT, Total Rewards, and Employee Relations.

Christmas Customer Assistant responsible for stock handling, deliveries, replenishment, and behind-the-scenes store operations. The role involves using digital tools to track deliveries and manage stock, operating mechanical equipment, and supporting colleagues across the store. Candidates must work flexibly in a physically demanding, fast-paced environment and may be asked to work full-time hours during specified December weeks.

Build and operate DatologyAI’s UK presence, including the London office, vendors, equipment, insurance, health and safety, security, hiring processes, payroll, benefits, statutory compliance, immigration sponsorship responsibilities, and events. Partner with US People, Finance, Recruiting, and immigration teams while managing UK employment operations and serving as the local operational owner.

Manage post-purchase customer orders, including amendments, cancellations, queries, discrepancies, delivery issues, and installation delays. Maintain accurate records, monitor open orders, proactively follow up with internal teams and partners, and support operational administration and reporting. The role requires strong organization, attention to detail, communication, and problem-solving skills in a fast-moving retail operations environment.

Handle stock, deliveries, and behind-the-scenes store operations to keep merchandise available, organized, and ready for customers. The role involves operating mechanical equipment, tracking deliveries and stock using digital tools, moving products efficiently, and supporting colleagues across the store. Flexibility, accuracy, teamwork, and the ability to work physically demanding early-morning shifts are essential.

Owns online customer service communications, help content, and incident updates across customer journeys. Uses contact data and operational reporting to identify themes, test interventions, reduce avoidable Contact Centre demand, and improve customer and business performance. Coordinates with offshore and cross-functional teams, leads operational forums, manages priorities and governance, and translates customer insight into practical operational improvements.

Handle stock, deliveries, replenishment, and behind-the-scenes store operations in a physically demanding, fast-paced retail environment. Use digital tools to track deliveries and manage inventory, maintain product availability, and support colleagues across the wider store. The role requires flexibility, accuracy, urgency, teamwork, and availability for late-night shifts. Applicants must be at least 18 due to the work schedule and safety requirements.

Operate and manage mission-critical building infrastructure for a 24/7 trading environment. Responsibilities include maintenance, commissioning, optimization, emergency response, system upgrades, building automation, vendor management, project leadership, and on-call support. The role requires expertise in building services, HVAC, CRACs, UPSs, generators, fire systems, and building management systems, along with independent troubleshooting and operational risk management.

Own recurring technology operations and productivity reporting, respond to senior managers’ data requests, support process redesign, and maintain operational hygiene and resilience. The role requires a generalist who can combine data analysis, process improvement, operational coordination, systems thinking, and strong communication. The analyst will identify emerging issues, explain findings, challenge stakeholders constructively, and build relationships across technology teams.

Leads end-to-end operations for Bondsmith’s regulated cash savings platform across the UK and Jersey. Responsibilities include reconciliations, safeguarding, payments, product control, partner onboarding, customer support, Cash ISA administration, incident management, operational resilience, reporting, automation, and team leadership. The role owns regulatory controls, service delivery, capacity planning, supplier oversight, and operational performance across banking and distribution partners.

Leads regional end-user technology and desktop services across the UK/EMEA. Oversees first- and second-line support, technical escalations, incident and problem management, workplace infrastructure dependencies, hardware and software deployment, asset inventories, service improvements, global initiatives, and operational governance. Coaches technical staff, partners with senior stakeholders, maintains service quality and documentation, and supports critical incidents and on-call requirements.