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Top Customer Service Jobs in London

16 Days Ago
London, UK
Remote
10,130 Employees
Senior level
10,130 Employees
Senior level
Cloud • Software • Analytics
The Senior Partner Success Manager at NICE is responsible for managing partner relationships, ensuring contract fulfillment, and addressing complex issues. They collaborate with internal teams to foster growth and success for key partners. This role involves technical guidance, training, and maintaining high standards of customer service and account management.
8 Days Ago
London, UK
Remote
Entry level
Entry level
Fintech • Professional Services • Software • Consulting
The Customer Support Specialist will manage relationships with customers, ensuring they gain maximum value from the Excel-based financial reporting tool. Responsibilities include onboarding new customers, providing expert guidance, monitoring customer health, identifying upsell opportunities, and collaborating with other teams to address customer needs.
7 Days Ago
London, UK
Remote
Hybrid
4,700 Employees
Junior
4,700 Employees
Junior
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Sr Technical Customer Support at Dynatrace, you will assist in the support and training of customers using the Digital Experience product line. This involves working closely with an internal Analyst, configuring customer environments, creating measurement scripts, analyzing performance data, and communicating with clients to ensure their success with Dynatrace products.
6 Days Ago
London, UK
401 Employees
Senior level
401 Employees
Senior level
Agriculture
The Customer Service Manager will oversee the EMEA customer service team, train and lead staff, ensure compliance with export regulations, and maintain inventory integrity. The role involves collaboration with various departments and requires proficiency in ERP systems and logistics.
2 Days Ago
London, UK
2,203 Employees
Junior
2,203 Employees
Junior
Fintech
As a Customer Support Specialist at PitchBook, you will provide direct customer support via phone, email, and chat. Your responsibilities include troubleshooting customer issues, achieving contact volume goals, and documenting interactions in Salesforce. You will work collaboratively with the support team and ensure a positive customer experience while identifying pain points that can inform product improvements.
700 Employees
Junior
Cloud • Mobile • Sales • Software
As a Customer Support Specialist at Aircall, you will assist clients by addressing their inquiries, recommending solutions, and guiding them through product features. You will collaborate with the global support team to resolve technical issues and enhance customer satisfaction, with ample opportunities for personal and professional growth.
12 Hours Ago
London, UK
Remote
813 Employees
Entry level
813 Employees
Entry level
Other
ModSquad is seeking Mod Contractors for Tier 1 Customer Support roles, focusing on ticket and email support. This role involves assisting customers, resolving their issues, and optimizing their use of client products. A user-centric approach and a passion for TV and movies are preferred. Candidates must have experience in technical support and be proficient in English.
4 Days Ago
London, UK
Hybrid
126 Employees
Entry level
126 Employees
Entry level
Healthtech
The Customer Support Representative will manage customer communications via phone, email, chat, and social media, providing exceptional service, resolving issues proactively, and embodying the brand's voice. The role also involves internal advocacy for customer feedback and satisfaction.
2 Days Ago
London, UK
Remote
28 Employees
Entry level
28 Employees
Entry level
Software
The Customer Support Manager will lead the helpdesk team, ensuring a top-tier support service while owning performance reporting and customer advocacy in product development. The role also includes optimizing customer support tools for efficiency and self-service options, enhancing overall customer experience.
4 Days Ago
London, UK
Remote
4,900 Employees
Junior
4,900 Employees
Junior
Fintech • Payments
The Client Support Specialist assists in managing client accounts with support from the Client Delivery Manager. Responsibilities include coordinating the annual enrollment process, ensuring client materials meet quality standards, providing communications, and managing projects under tight deadlines.
4 Days Ago
London, UK
3,644 Employees
Senior level
3,644 Employees
Senior level
Software
The Global Head of Customer Support will define and implement a customer support strategy, lead a global support team, enhance customer experiences, optimize self-service capabilities, and collaborate with cross-functional teams to ensure service excellence.
6 Days Ago
London, UK
56 Employees
Entry level
56 Employees
Entry level
Marketing Tech • Software
As a Customer Support Lead at Modash, you will provide exceptional support to B2B customers via chat and email, solve technical issues, lead a future support team, and collaborate with other departments to enhance the customer experience. You will also gather feedback from customers to improve operations and ensure customer satisfaction.
6 Days Ago
London, UK
2,300 Employees
Entry level
2,300 Employees
Entry level
News + Entertainment
As a Customer Support Executive, you will manage a third-party supplier's customer care, resolve escalated queries, lead customer success initiatives for B2B and B2C products, and enhance automated processes throughout the customer lifecycle. You will also support the sales team in onboarding and monitoring customer performance metrics.
8 Days Ago
London, UK
Hybrid
1,000 Employees
Entry level
1,000 Employees
Entry level
Artificial Intelligence • Marketing Tech • Mobile • Software
As a Customer Support Specialist, you will respond to customer needs via email and live chat, troubleshoot technical issues, advise customers on best practices, and work closely with various teams to enhance the customer experience and streamline platform use.
8 Days Ago
London, UK
Remote
813 Employees
Entry level
813 Employees
Entry level
Other
As a Remote Customer Support Representative, you will be responsible for providing exceptional support to customers via inbound messaging in Polish and English, troubleshooting issues, and ensuring a great user experience on the music streaming platform.
8 Days Ago
London, UK
Remote
813 Employees
Entry level
813 Employees
Entry level
Other
As a Customer Support Representative, you will assist customers in navigating a music streaming platform, troubleshoot technical issues, and respond to inquiries in Italian and English, ensuring high-quality service and customer satisfaction.
8 Days Ago
London, UK
Remote
240 Employees
Mid level
240 Employees
Mid level
HR Tech • Information Technology
The Support Specialist at Horizons serves as the primary contact for HR-related client inquiries, ensuring timely and effective resolution through a ticketing system. Responsibilities include managing client communication, troubleshooting issues, collaborating with internal teams, and analyzing support data for continuous improvement.
1,891 Employees
Junior
Food • Mobile
As a Customer Support Representative, you will provide exceptional support to OpenTable's customers through various channels, ensuring their queries and technical issues are resolved effectively while fostering positive relationships. Your role includes logging interactions in Salesforce, offering hospitality-related insights, and adapting to diverse customer needs.
8 Days Ago
London, UK
5,001 Employees
Entry level
5,001 Employees
Entry level
Information Technology • Other
As a Customer Experience Advisor, you will provide first level support to customers through telephone, email, and live chat while resolving queries related to the website, services, and payments. You will maintain the CRM system and collaborate with other teams to ensure customer satisfaction.
700 Employees
Junior
Cloud • Mobile • Sales • Software
As a Customer Support Specialist, you'll advocate for customers, providing product education and technical solutions while advising on features and functionalities. You will collaborate with the global support team to address and resolve technical issues, ensuring customer satisfaction and contributing to the growth of Aircall.
10,001 Employees
Junior
Hardware • Information Technology • Other • Software • Analytics
As a Technical Customer Support Representative, you will engage with customers, provide technical support for SketchUp products, manage customer inquiries and account issues, and document interactions. Your role includes understanding customer needs, resolving technical challenges, and creating a positive user experience.
24 Days Ago
London, UK
Hybrid
751 Employees
Entry level
751 Employees
Entry level
Software • Web3
As a Customer Support Specialist at Ledger, you will serve as the first point of contact for customers, ensuring satisfaction by providing efficient technical support regarding Ledger's products and services. Your role involves documenting service tickets, identifying support trends, suggesting improvements, and collaborating with various departments while staying informed about crypto advancements.
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