Supports Arabic-, French-, and English-speaking customers affected by fraud, data breaches, or identity theft. Interviews customers, assesses incidents, coordinates remediation, communicates with clients and third parties, maintains case records, prepares correspondence, manages document transfers, tracks incident progress, and produces final reports. The role requires strong multilingual communication, customer service, organization, analytical, and case-management skills.

Provides empathetic support to customers affected by fraud, identity theft, and data breaches. Conducts incident interviews, reviews and documents case information, assesses needs, coordinates with customers, clients, specialists, creditors, and agencies, explains remediation options, manages expectations, and escalates cases requiring specialist assistance. The role requires fluent Dutch and English, strong organization, accurate recordkeeping, customer service skills, and proficiency with Microsoft Office and case management systems.

Support customers by email, chat, and phone from onboarding through ongoing product use. Troubleshoot call forwarding, notifications, and account settings; provide clear diagnostic guidance; escalate reproducible issues with useful context; keep customers informed; and improve help articles and support processes based on recurring questions.