Top Tech Support Jobs in London

Provide technical customer support through email, live chat, and forums; triage bugs and requests, meet response SLAs, troubleshoot machine learning product issues, and collaborate with engineering and product teams. Maintain product knowledge and documentation, identify recurring issues, improve support processes, and participate in a 24/7 weekend on-call rotation. The role is based in central London three to five days per week.

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Leads and develops the EMEA technical support team while providing advanced post-sales support for professional audio products. Responsibilities include troubleshooting, root cause analysis, installation and programming assistance, escalated issue resolution, technical training, knowledgebase development, service metrics, process improvement, and cross-functional collaboration with engineering, sales, installers, and resellers. The manager also oversees staffing, service levels, repairs, exchanges, parts orders, recruiting, and customer satisfaction.

Provides first- and second-line IT support for end-user devices, business applications, networks, servers, and site infrastructure. Diagnoses and resolves technical issues, manages service desk alerts and escalations, maintains documentation and IT asset records, and supports infrastructure projects such as site launches and network refreshes. The role also involves incident and change management, vendor collaboration, on-call support, and travel across UK and European sites.

Provides remote technical support for F5 products, troubleshooting hardware, software, networking, and security issues. Manages customer cases, escalations, communications, documentation, and knowledge-base contributions while following quality procedures. Requires experience with F5 technologies, networking, operating systems, virtualization, CRM tools, and customer-facing technical support. Work is performed on scheduled shifts and may include occasional travel.

Provides Level 1 and 2 IT support for employees and autonomous vehicle operations. Responsibilities include troubleshooting SaaS, operating systems, hardware, networks, identity and access systems, and office infrastructure. The role also automates workflows, manages devices and hardware lifecycles, improves self-service tools, administers SaaS platforms, documents solutions, and collaborates with HR and IT teams to enhance service delivery.

Provides administrative, technical, editorial, and proofreading support for project specifications and master documents. Responsibilities include document control, formatting, revision management, project setup, finance documentation, client comment resolution, regulatory and standards reviews, master data maintenance, and quality-management updates. The role requires strong English language skills, attention to detail, proficiency with Microsoft Office and PDF editing software, and the ability to manage multiple deadlines accurately.

Provides end-user technology support across the London office and European locations. Responsibilities include diagnosing and resolving workstation, application, peripheral, collaboration tool, meeting room, and audiovisual issues; managing requests; installing and maintaining equipment; supporting onboarding and offboarding; documenting solutions; assisting technology deployments; and coordinating with internal teams, vendors, and partners. The role also includes user education, proactive communication, escalation of critical incidents, and on-call support.

Troubleshoot and resolve complex hardware and software issues through phone, chat, email, remote sessions, and diagnostic tools. Document customer and technical information in case management systems, manage incoming contacts and existing cases, maintain product expertise, and occasionally provide after-hours or weekend on-call support. The role requires networking knowledge, analytical troubleshooting skills, clear communication, independent work, and the ability to manage critical customer issues and expectations.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.

Resolve complex customer architecture, performance, recovery, security, and operational challenges for a developer-focused software platform. Advocate for customer needs with product and engineering teams, develop diagnostic and benchmarking tools, improve automation and deployment playbooks, and collaborate cross-functionally on scalable processes and dashboards.

Coordinate scheduling and resource allocation for shift and day engineers across a London portfolio. Manage work orders, SLA compliance, remedial works, contractor quotes, compliance documentation, emergency responses, and KPI reporting to support engineering operations and continuous improvement.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide first-line technical support through phone, email, web, and support channels. Investigate and resolve customer issues, document interactions in CRM and support systems, escalate appropriately, and collaborate with Sales, Development, and QA. Create support documentation and knowledge-base content, maintain product expertise through training, prioritize multiple requests, and contribute to customer satisfaction and service improvements. This is a six-month fixed-term contract.

Own enterprise technical support cases from triage through resolution across Kubernetes, cloud infrastructure, ML platforms, authentication, data connectivity, and model deployment. Diagnose issues, write actionable Jira bug reports, create knowledge-base documentation, coordinate global case handoffs, and communicate clearly with customers. The role includes live troubleshooting sessions and participation in an EMEA weekend on-call rotation.

Act as the first point of contact for customer support inquiries, resolving common issues related to APIs and onboarding. Escalate complex problems, document recurring questions, and assist in community management.

The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.

Leads a Tier 2 technical support team, resolving complex cloud, API, and platform incidents. Partners with Engineering and Product, manages escalations with executive customers, drives root-cause analysis, implements AI-powered triage, and develops support playbooks and processes to improve resolution quality and scalability.

Lead and scale a technical support engineering function for a B2B SaaS product. Define strategy, grow specialist talent, modernize support workflows with automation and AI, partner with Engineering/Product/GTM, measure technical effectiveness, drive product improvements, and guide teams through growth and change.

As a Technical Support Engineer, you will provide Level 2 support, troubleshoot F5 products, communicate with customers, and collaborate with engineering teams.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Provide responsive technical support through email, chat, and phone; troubleshoot and resolve product issues; answer how-to questions; collaborate with account executives and internal teams; improve help content and support workflows; analyze customer feedback to inform product improvements; and deliver proactive, high-quality customer experiences.

Leads a technical customer support team across four hubs, overseeing queue health, SLAs, coverage, escalations, and customer communications. Owns AI automation, knowledge management, SOPs, career frameworks, hiring, coaching, and engineering feedback loops. Personally handles complex API escalations and executive-level incidents while driving support-related product improvements. The role requires shipping AI automation, improving self-service, and building scalable support processes in a regulated B2B SaaS environment.

Provide technical support for Sigma's analytics platform by diagnosing complex SQL and data issues, triaging with engineering and product teams, developing diagnostic tools and best practices, and delivering clear solutions and visualizations to enterprise customers.

Provide expert technical break/fix and configuration support for Fortinet endpoint security, troubleshoot complex networking/security issues, manage cases end-to-end, reproduce customer environments, recommend configuration optimizations, and communicate escalations and resolutions to customers and partners.