Top Tech Support Jobs in London

The Technical Support Specialist will provide post-sales technical support for software products, assisting multiple customers with their challenges via phone and email. Responsibilities include troubleshooting, issue resolution, mentorship, and maintaining high customer satisfaction scores, all in a fast-paced and collaborative environment.

The Technical Support Manager leads a team of engineers to provide exceptional support to EMEA customers, ensuring a world-class experience through KPIs. Responsibilities include coaching staff, managing escalations, creating executive reports, and improving customer relations and processes based on analysis and performance metrics.

The IT Technical Support Analyst provides technical support for hardware, software, and network issues, assists users with IT systems, manages support tickets, collaborates with IT teams, and leads technology projects. This role emphasizes user assistance and continual learning in IT fields.

The Technical Support Engineer will act as the primary contact for customer tickets and be responsible for troubleshooting software and networking issues. Responsibilities include writing escalations, maintaining knowledge bases, and providing feedback to improve processes while working closely with both customers and internal teams.

The Senior Technical Support Engineer at Auror will be responsible for diagnosing and resolving complex technical issues escalated from the customer success teams. This role involves enhancing the team's product knowledge, creating documentation, and collaborating with engineering teams. Candidates should possess a strong technical background and excellent communication skills.

As a Technical Support Tier II, you will troubleshoot complex issues impacting customers and handle escalations. Your role involves supporting Tier 1 and Tier 2 queries related to 1Password's Extended Services, providing excellent customer service, and contributing to team knowledge.

As a Technical Support Tier II - Integration, you will troubleshoot tier 2 customer issues, handle escalations, and address complex reliability problems. Responsibilities include managing technical queries related to cloud integrations, providing effective customer support, and mentoring junior staff.

The Technical Support Engineer will act as the first line of contact for customers using the HIddenLayer AISec Platform, providing technical support throughout their lifecycle, resolving issues, building a customer knowledge base, and conducting ad-hoc training.

The Technical Support Engineer at Recast Software will provide high-quality customer service, troubleshoot and resolve technical support tickets, assist customers with product installation and configuration, create documentation, and work with the development team on bug reports and recurring issues. The role requires managing engagement channels and being a customer advocate.

The Power Tools Technical Support Specialist provides technical support for Bosch Power Tool customers, liaises with internal teams, arranges repairs, answers customer inquiries, and assists in improving processes. Strong customer service skills and proficiency in Microsoft Office are required.

As a Technical Support Engineer, you will log incidents, communicate with customers to understand issues, and work with colleagues to resolve incidents, adhering to agreed service level agreements. You will also support knowledge sharing initiatives and may visit customer sites for deeper insights into applications.

As a Technical Support Engineer at Redis, you'll diagnose and resolve complex technical issues for top customers while supporting Redis Enterprise software on various Cloud and on-premise environments. You'll collaborate with engineering for solutions, document issues, and manage critical customer communications, among other responsibilities.

As a Technical Support Engineer at Sigma Computing, you will assist customers in diagnosing complex technical issues related to data analytics. Collaborating with engineering and cross-functional teams, you will optimize performance, enhance best practices, and improve the overall user experience. Your role will also involve documenting processes and ensuring effective communication with various departments.

As a Technical Support Engineer at Perforce, you will be the first point of contact for customer technical requests regarding Helix IPLM and Helix Core software. Your responsibilities include diagnosing and resolving issues, providing customer feedback for product improvement, and authoring technical documentation to enhance the knowledge base.

As a Technical Support Engineer at Postman, you'll become an expert on the Postman platform, troubleshoot customer issues, interact with technical and non-technical clients, and collaborate with various teams to ensure problem resolution. Responsibilities include contributing to FAQs and supporting a large developer community.

As a Level 2 Technical Support Engineer, you will be the primary interface between support teams and engineering, triaging escalated cases, resolving customer issues, and driving detection improvements. Your role includes communicating case status to customers, suggesting product enhancements, and improving escalation processes.

The Technical Support Engineer will collaborate with engineering, sales, and customer success to resolve critical customer issues related to real-time analytics, leveraging expertise in Apache Pinot. Responsibilities include troubleshooting systems, providing customer support, and contributing to product improvement.