Top Tech Support Jobs in London

The Senior Technical Support Engineer will provide expert support for Circle's API products, resolve technical issues, manage escalations, improve support processes, and contribute to the team’s goals for customer experience and operational excellence.

Provide technical support for Postman's API platform: diagnose and resolve customer issues across channels, collaborate with engineering/product teams, build internal tools and FAQs, deliver phone and community support, and participate in weekend and London-time coverage.

Provide first-line technical support over Slack and Pylon, debug customer integration issues, write custom scripts, capture product feedback for Product and Engineering, and expand support processes in partnership with Customer Success and Engineering.

Provide hands-on and remote desktop support across EMEA for hardware, OS, peripherals, and connectivity. Administer device lifecycle, Azure AD/Microsoft 365 accounts, and endpoint security via Intune/JAMF. Coordinate vendors, support onboarding/offboarding, document incidents in ITSM, author knowledgebase content, and collaborate with global IT, Security, and HR on incidents and regional initiatives.

The Associate Technical Support Engineer provides technical support, troubleshoots software issues, advises customers on product integration, and collaborates with development teams.

As a Technical Support Analyst, you will diagnose and resolve technical issues, manage user access, support systems across Windows and Linux, and maintain critical infrastructure with a focus on customer service and technical troubleshooting.

The role involves delivering technical support to customers and employees using Linux and Ubuntu, managing cases, troubleshooting, and participating in weekend rotations.

Lead and scale a technical support engineering function for a B2B SaaS product. Define strategy, grow specialist talent, modernize support workflows with automation and AI, partner with Engineering/Product/GTM, measure technical effectiveness, drive product improvements, and guide teams through growth and change.

Provide intermediate-level technical support for customers, handling escalations, guiding product installation, documenting cases, collaborating cross-functionally, updating knowledge bases, conducting root cause analysis, training new specialists, and communicating resolution status. Must be proficient in written and spoken German.

Provide intermediate-level technical support by resolving escalated cases, guiding product installation, documenting troubleshooting steps, performing root-cause analysis, updating knowledge bases, collaborating with teams, and training new support specialists to improve customer satisfaction and operational efficiency.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

Provide first-line remote and on-site IT support across Windows environments and office infrastructure. Troubleshoot hardware, OS, applications, AV, printers, and datacenter equipment; manage workstation setup, onboarding/offboarding, asset lifecycle, meeting-room systems, and trading-floor continuity. Monitor systems and escalate issues, maintain documentation and knowledge base, and collaborate with senior teams on network, server, cloud, and infrastructure tasks.

As a Technical Support Associate, you'll troubleshoot app issues, provide technical support via Intercom, and assist customers in resolving their queries, ensuring a smooth user experience.

Provide administrative, technical, and editorial support to the specifications team: compile and issue project specifications, maintain document control, proofread for grammar/formatting, update master data and technical reference sheets, assist with bids/projects and finance documentation, and help maintain quality management procedures.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide Tier 3 technical support for SketchUp, reproduce and validate complex bugs, perform root-cause analysis and testing, escalate and collaborate with engineering, mentor support teams, and author technical documentation.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

The Senior Technical Support Partner provides technical support for colleagues, focusing on M365 tools, service management, and enhancing the user experience. Responsibilities include hardware support, application management, and automation processes, along with training and ensuring adherence to operational standards.

Act as the first point of contact for customer support inquiries, resolving common issues related to APIs and onboarding. Escalate complex problems, document recurring questions, and assist in community management.

Lead global customer support teams, ensuring operational performance and quality. Utilize data and AI for decision-making while fostering a culture of accountability and improvement. Oversee L1 and L2 operations, training, and customer service standards

The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.

As a Technical Support Associate, you'll provide first-line technical support, investigate issues, document solutions, and assist enterprise customers while developing your technical skills.

As a Technical Support Lead, you will oversee user support, manage customer interactions, automate processes, and build a knowledge base to enhance support effectiveness.

Provide post-sale technical support: assess, reproduce, and document customer issues; formulate and communicate resolution plans; gather resources; and deliver clear corrective actions. Requires IT, networking, cloud, virtualization, security knowledge, SQL/relational databases, and .NET experience.

Provide technical client support for energy trading clients: own technical relationships, troubleshoot incidents, lead onboarding and training, scope integrations and pre-sales, and relay client feedback to Product and Engineering to improve Sphere's AI and aggregation platform.