Top Tech Support Jobs in London

The Senior Technical Support Engineer will provide expert support for Circle's API products, resolve technical issues, manage escalations, improve support processes, and contribute to the team’s goals for customer experience and operational excellence.

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Provides technical information and advice to stakeholders and the public, responding to enquiries and supporting legislative compliance. Audits reports, complaints, publications, products, and training materials for technical accuracy. Briefs inspectors and external organizations, contributes technical expertise to appeal panels, manages technical publications, and reviews industry standards through external committees.

Act as the first point of contact for customer support inquiries, resolving common issues related to APIs and onboarding. Escalate complex problems, document recurring questions, and assist in community management.

Lead global customer support teams, ensuring operational performance and quality. Utilize data and AI for decision-making while fostering a culture of accountability and improvement. Oversee L1 and L2 operations, training, and customer service standards

The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.

Provide first-line technical support for Mimecast products via phone and email: troubleshoot, diagnose root causes, document cases in a ticketing system, escalate complex issues, update knowledge base articles, and proactively identify trends to improve customer experience.

Serve as first point of contact for customers of a SaaS LMS: troubleshoot technical issues via phone/chat/email, gather diagnostic information, resolve or escalate tickets, manage expectations, and maintain punctual attendance and schedule adherence in a hybrid contact-center environment.

Leads a Tier 2 technical support team, resolving complex cloud, API, and platform incidents. Partners with Engineering and Product, manages escalations with executive customers, drives root-cause analysis, implements AI-powered triage, and develops support playbooks and processes to improve resolution quality and scalability.

Provide post-sale technical support: assess, reproduce, and document customer issues; formulate and communicate resolution plans; gather resources; and deliver clear corrective actions. Requires IT, networking, cloud, virtualization, security knowledge, SQL/relational databases, and .NET experience.

Lead and scale a technical support engineering function for a B2B SaaS product. Define strategy, grow specialist talent, modernize support workflows with automation and AI, partner with Engineering/Product/GTM, measure technical effectiveness, drive product improvements, and guide teams through growth and change.

The Associate Technical Support Engineer provides technical support, troubleshoots software issues, advises customers on product integration, and collaborates with development teams.

As a Technical Support Engineer, you will lead field operations, develop fixes for software issues, manage escalations, and communicate with customers while maintaining high system uptime.

As a Technical Support Engineer, you will provide Level 2 support, troubleshoot F5 products, communicate with customers, and collaborate with engineering teams.

Provide second-line technical support for offshore Vestas turbines, analyze recurring faults and alarm trends, support remote troubleshooting via SCADA and CMMS, create standardized troubleshooting guides and corrective work packages, collaborate with sites, OEMs and engineers, and contribute to continuous improvement of technical support processes.

Provide technical support for Sigma's analytics platform by diagnosing complex SQL and data issues, triaging with engineering and product teams, developing diagnostic tools and best practices, and delivering clear solutions and visualizations to enterprise customers.

Provide expert technical break/fix and configuration support for Fortinet endpoint security, troubleshoot complex networking/security issues, manage cases end-to-end, reproduce customer environments, recommend configuration optimizations, and communicate escalations and resolutions to customers and partners.

Provide first-line technical support for Cameramatics products via phone, email and other channels. Troubleshoot hardware and software issues using diagnostic and remote-support tools, document tickets, escalate to Engineering/Product when needed, contribute knowledge-base articles, support shift rota for a global customer base, and drive improvements by identifying recurring issues.

Provide order and technical support for EMEA customers: handle inbound communications, process orders/quotations, submit tickets, deliver SaaS technical support, perform basic satellite imagery quality checks, manage operational delivery, escalate incidents, and collaborate with sales to expand support services.

Join Luminance as a Technical Support Engineer, managing customer queries and building relationships. You'll ensure customer satisfaction and assist with product queries.

Senior technical lead for Workplace Technology providing Tier 2/3 support, mentoring engineers, owning complex incidents, managing MacOS/Windows device estates (JAMF, Intune/Autopilot), Azure AD/M365 administration, AV/VC systems, security/compliance contributions, documentation, process improvement and runbook automation. Responsible for incident lifecycle, root cause analysis, access governance, asset/on-offboarding, and driving team standards.

Provide onsite end-user IT support: troubleshoot desktop OS and hardware, build/deploy laptops, maintain AV/conference equipment, manage tickets per SLAs, assist with imaging/patching/network changes, maintain asset data, liaise with global teams and local leaders to drive optimizations and technology adoption.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.