Top Tech Support Jobs in London

As a Technical Support Specialist at RELEX, you will manage and resolve customer support tickets, learn new technologies, automate alerts, document issues, and collaborate with teams through various communication channels. Your role will involve solving diverse technical problems while providing excellent customer service.

As a Technical Support Engineer, you will provide first-line IT support, troubleshoot technical issues for clients, manage ticketing systems for reporting issues, and ensure high levels of customer service. The role involves following up on client issues and assisting in system maintenance and updates.

The Technical Support Engineer (Salesforce) role involves diagnosing and resolving technical issues for customers, managing incoming cases, collaborating with engineering teams, and maintaining product stability. Responsibilities include working with Salesforce platforms, training users, and enhancing customer experience through effective communication and documented solutions.

As a Technical Support Engineer, you'll be the first point of contact for clients facing IT issues. You will troubleshoot and resolve basic issues, escalate complex problems, and ensure high customer satisfaction by providing excellent support via phone, email, and a ticketing system. You'll also contribute to knowledge bases and participate in continuous learning.

The Consultant, Telecommunications is responsible for designing, implementing, and supporting telecommunications networks across multiple platforms. This role includes providing technical support to the network estate, enhancing network environments, managing telephony systems, and collaborating with various teams and vendors. Candidates will analyze system performance and lead network upgrades, while also ensuring documentation is maintained appropriately.

The Technical Support Engineer will provide on-site technical support for a client in Central London, managing equipment like printers and AV systems, logging tickets with vendors, and collaborating with offsite teams for incident resolution. Responsibilities also include daily equipment checks and support of network installations.

As a Technical Support Tier II, you'll troubleshoot Tier 2 technical issues affecting customers, provide support via calls, and assist with CI/CD integrations and Extended Access Management. You'll also mentor junior staff and engage in problem solving to improve customer experience.

The Technical Support Engineer provides frontline technical support to customers, utilizing live chat, email, web, and phone channels to resolve issues related to the mobile access and extraction suite of Magnet products. Responsibilities include delivering exceptional customer service, maintaining case health, and collaborating with cross-functional teams.

The Technical Support Analyst will investigate incidents assigned to them, maintain customer communications, and ensure timely service restoration. They will build knowledge of the software, carry out system checks, and work collaboratively with other departments. The role requires problem-solving under pressure and a desire to understand financial markets and systems.

The Senior Engineer in IT Client Systems Management leads complex projects, providing expert advice on system issues and ensuring optimal application performance. Responsibilities include mentoring junior staff, managing technical documentation, analyzing KPIs, and overseeing both routine operations and emergency support.

As a Senior Technical Support Engineer I at Flywire, you will manage customer support tickets, act as escalation for complex problems, collaborate with product and engineering teams on product enhancements, and improve customer request processes while ensuring adherence to SLAs.

The Manager of Technical Support Operations will lead the technical aspects of support operations at Aircall, enhancing efficiency, mentoring a technical team, overseeing support systems, and managing technical projects. The role requires collaboration across departments to drive operational excellence.

The Senior IT Support Specialist is responsible for providing technical support to internal employees, resolving software, hardware, and networking issues. They will also assist in creating documentation, handling incident management, and collaborating to improve IT processes and services.

As a Technical Support Analyst, you will be the first point of contact for clients in the institutional finance industry, ensuring exceptional customer experiences. Your responsibilities include coordinating with sales and engineering teams, relaying client feedback, supporting the EMEA team, and potentially visiting clients. You will manage multiple priorities while maintaining a friendly and professional demeanor, focusing on customer satisfaction and product adoption.

The role involves providing technical and functional client support for Interactive Brokers' trading platforms via phone, chat, and tickets. The candidate will troubleshoot issues related to desktop and mobile applications and manage problem resolution for technical challenges faced by clients. A strong emphasis is placed on effective communication and a methodical approach to problem-solving.

As a Support Engineer at Akeneo, you will solve complex technical customer issues, support clients and partners, analyze logs and infrastructure errors, collaborate with various teams, and contribute to improving products and documentation. You'll also engage in continuous self-improvement through training and skill development.

As a Senior Technical Support Engineer at Semgrep, you will engage with customers to analyze, reproduce, and resolve complex technical issues. You will manage support tickets, contribute to technical documentation, and lead improvements in support operations while collaborating with internal teams.