Top Tech Support Jobs in London

As a Technical Support Engineer at Secure Code Warrior, you will diagnose and troubleshoot technical issues for customers, assist Tier 1 and Tier 2 support agents, maintain communication about problem resolution, and collaborate with internal teams to improve the platform and support process.

The OKTA Identity Technical Support Lead will oversee the support of the OKTA platform, liaise with internal and external teams, ensure compliance with audit standards, manage identity and access management initiatives, provide consultancy and technical support, mentor OKTA engineers, and engage in service delivery performance metrics.

As a Technical Support Engineer, you will provide first-line IT support, troubleshoot technical issues for clients, manage ticketing systems for reporting issues, and ensure high levels of customer service. The role involves following up on client issues and assisting in system maintenance and updates.

The Technical Support Engineer at Telefónica Tech provides on-site technical support to clients, identifies customer needs, manages and monitors equipment, triages tickets, and assists with network equipment installation. They escalate issues to the offsite team when necessary and perform diagnostic activities.

As a Technical Support Engineer, you'll be the first point of contact for clients facing IT issues. You will troubleshoot and resolve basic issues, escalate complex problems, and ensure high customer satisfaction by providing excellent support via phone, email, and a ticketing system. You'll also contribute to knowledge bases and participate in continuous learning.

As a Technical Support Engineer, you will provide exceptional support to resolve technical issues, collaborate with stakeholders, maintain knowledge on products, and create solutions for customers, primarily in the field of OT and IoT Cybersecurity.

As a Technical Support Specialist, you will assist customers with technical inquiries and issues related to Aircall's products. Responsibilities include troubleshooting various platforms, maintaining documentation, training support teams, and collaborating with internal teams to enhance customer satisfaction while monitoring support metrics.

As a Technical Support Tier II, you'll troubleshoot Tier 2 technical issues affecting customers, provide support via calls, and assist with CI/CD integrations and Extended Access Management. You'll also mentor junior staff and engage in problem solving to improve customer experience.

As a Technical Support Engineer at Sitetracker, you will diagnose and resolve technical issues for customers using Salesforce. Your role includes troubleshooting outages, managing inquiries through various channels, and collaborating with internal teams to enhance product stability. You'll also create documentation and training materials for customers.

The Technical Support Analyst will investigate incidents assigned to them, maintain customer communications, and ensure timely service restoration. They will build knowledge of the software, carry out system checks, and work collaboratively with other departments. The role requires problem-solving under pressure and a desire to understand financial markets and systems.

As an IT Support Engineer (2nd Line), you'll provide operational support for endpoint devices, troubleshooting IT-related problems, provisioning new equipment, managing assets, and assisting with remote support globally. The role involves collaborating with other IT professionals to understand user needs and improve support services.

As a Senior Technical Support Engineer, you will provide exceptional service to customers using CockroachDB, support various deployment models, develop technical expertise, and improve support processes. You will mentor new team members and facilitate solutions for customer issues, collaborating with other teams to enhance product offerings.

The Senior Support Engineer at GitLab will engage with customers to troubleshoot issues, collaborate with internal teams to enhance product features, and draft documentation based on user interactions. This role involves technical support of GitLab implementations, responding to support tickets, and contributing to system enhancements through coding and testing.

The Manager of Technical Support Operations will lead the technical aspects of support operations at Aircall, enhancing efficiency, mentoring a technical team, overseeing support systems, and managing technical projects. The role requires collaboration across departments to drive operational excellence.

The IT Support Engineer (2nd line) provides operational support for endpoint devices, conducts asset management, and assists in onboarding new hires. The role involves troubleshooting, configuring, and maintaining hardware and software, as well as participating in new deployments and providing technical support. Strong customer service skills and attention to detail are required.

The Lead Technical Support Engineer will oversee IT operations, manage staff, and ensure security and effectiveness of systems. Responsibilities include planning, monitoring performance, providing user support, and implementing strategic solutions to IT challenges. This role requires strong leadership skills and a focus on empowering team members.

As a Technical Support Analyst, you will be the first point of contact for clients in the institutional finance industry, ensuring exceptional customer experiences. Your responsibilities include coordinating with sales and engineering teams, relaying client feedback, supporting the EMEA team, and potentially visiting clients. You will manage multiple priorities while maintaining a friendly and professional demeanor, focusing on customer satisfaction and product adoption.