Top Tech Support Jobs in London

Provides end-to-end technical support for CrowdStrike customers, troubleshooting cloud, Kubernetes, container, Linux, API, and security-platform issues. Resolves cases through multiple channels, documents bugs, creates knowledge-base content, communicates recommendations, and escalates complex issues. Partners with Engineering and internal stakeholders to improve products and customer outcomes. The role also serves as a subject matter expert for a key product feature and supports customers integrating, deploying, and maintaining CrowdStrike services.

Provides customer-facing technical, order, and geospatial support for EMEA clients. Responsibilities include defining imagery requirements, selecting and tasking satellite imagery, processing orders, preparing quotations, troubleshooting SaaS programs, evaluating basic imagery quality, managing incidents and escalations, and coordinating with Sales and Support teams. The role also supports customer and peer training, project delivery, and occasional on-call coverage.

Provides advanced technical and application support for Unit4 ERP customers. Investigates and resolves complex issues, application defects, escalations, database and infrastructure problems, and customer-impacting risks. Collaborates with R&D and internal teams, documents solutions, identifies service improvements, and supports chargeable activities. The role also contributes to customer satisfaction, process improvement, mentoring junior colleagues, and ongoing technical and professional development.

Provides technical support for post-integration issues involving payment APIs, e-commerce products, software, hardware, and endpoints. Responsibilities include testing and configuring environments, troubleshooting product behavior, communicating issues to customers and internal teams, creating technical documentation and sample code, and coordinating incident responses. The role includes occasional weekend and holiday on-call coverage.

Provides technical and application support for Eventogy clients, investigating issues, reproducing defects, and coordinating fixes with engineering. Configures event websites, registration, communications, engagement tools, and analytics for managed-service clients. Delivers user training and creates Help Centre documentation while managing multiple fixed-date projects. The role is hybrid in Farringdon, London, with three office days weekly and no visa sponsorship.

Provides Tier 1 desktop support by triaging tickets, diagnosing hardware, software, operating system, access, and connectivity issues, and resolving incidents remotely. Responsibilities include Microsoft 365, Okta, Windows laptop imaging, software installation, PC break/fix troubleshooting, ticket documentation, knowledge-base maintenance, and escalation of complex issues. The role supports users across regions while following security, asset-management, and technical support procedures.

Provide technical support to enterprise customers by configuring and troubleshooting SSO, authentication, platform access, alerts, APIs, integrations, and customer network environments. Investigate logs and data to identify root causes, resolve issues, communicate solutions, collaborate with Product and Engineering on defects, maintain support documentation, and participate in an on-call rotation with occasional weekend coverage.

Own complex technical support cases from investigation through resolution, communicating clearly with customers and collaborating with Engineering and Product teams. Reproduce issues using test environments, logs, APIs, and diagnostic tools; create knowledge articles; mentor support engineers; identify recurring issues; and recommend process, tooling, and product improvements. The role is remote in the UK, supports Arabic-speaking customers, and may require occasional travel or work outside standard hours.

Provide technical customer support through email, live chat, and forums; triage bugs and requests, meet response SLAs, troubleshoot machine learning product issues, and collaborate with engineering and product teams. Maintain product knowledge and documentation, identify recurring issues, improve support processes, and participate in a 24/7 weekend on-call rotation. The role is based in central London three to five days per week.

Provide technical customer support through Slack and Pylon, troubleshoot integration and product issues, collaborate with Customer Success, Product, and Engineering, capture customer feedback, debug APIs, write custom scripts, and improve technical support processes.

Provides technical support for Repligen bioprocessing products, equipment, software, and systems. Troubleshoots customer and internal technical issues, manages cases in Salesforce, documents findings, creates knowledge resources, and coordinates resolutions with Field Service, Engineering, Quality, Sales, and Product Management. The role also supports replacement parts, RMAs, escalations, training, and customer communication while developing expertise in bioprocessing technologies.

Provides first-line technical support to global SaaS customers through phone, email, and other channels. Diagnoses and resolves product issues, documents cases, manages escalations, collaborates with Engineering, Product, and Customer Success, and identifies recurring problems. The role also contributes to technical documentation, knowledge-base content, customer training materials, and product improvement while working a shift-based support rota.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Resolve customer issues, distinguish user errors from product bugs, document reproductions for R&D, configure SSO and identity providers, manage desktop app rollouts, support CRM integrations, and train enterprise IT teams. Coordinate stakeholders, troubleshoot onboarding blockers, and ensure pilots launch on schedule.

Owns escalated, high-severity customer issues and leads root-cause analysis, incident response, corrective actions, and customer communication. Provides technical coaching to support engineers, improves escalation paths and diagnostic standards, creates knowledge resources, and partners with Engineering and Product Management to reduce recurring issues and improve product quality.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.

Provides technical and engineering support to European, African, Middle Eastern, and Australian repair-centre partners. Responsibilities include troubleshooting hardware and software issues, supporting diagnostic tools and equipment, managing firmware and technical equipment distribution, assisting new product launches, improving repair processes, monitoring quality and repair KPIs, training partners, and supporting internal applications. The role focuses on component-level electronics, embedded systems, production flow, testing, fault analysis, and operational efficiency.

Provides advanced technical support for software products, including deployments, configurations, troubleshooting, patches, workshops, and proof-of-concept support. Advises customers on integrations, dashboards, reports, authentication systems, scripts, and monitoring configurations. Collaborates with sales, solution architects, and software development teams; manages escalations through resolution; mentors colleagues; and maintains expertise in relevant IT technologies.

Provide technical support to global customers through phone, email, chat, and remote sessions. Diagnose cloud, network, hardware, software, CCTV, and access-control issues; analyze logs, replicate problems, test solutions, document cases, and escalate bugs to engineering. Create knowledge-base content, collaborate with global support and internal teams, manage critical cases, and maintain expertise in Motorola Solutions products and technologies.

Leads Figma’s EMEA Technical Quality team, establishing strategy, processes, and performance standards for complex product issue investigation and resolution. Manages and develops technical support teams, partners with Product and Engineering on bug reporting and feedback loops, uses analytics to identify trends, and supports high-complexity enterprise escalations involving APIs, SSO, SCIM, provisioning, and security workflows.

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Provides Tier 2 support for payment, EPOS, terminal, network, Wi-Fi, and connectivity issues. Diagnoses faults using configuration changes, remote administration, logs, transaction outcomes, and fault reproduction. Manages escalations with clear evidence, supports merchants and first-line teams, maintains documentation, meets SLA targets, and provides occasional on-site event support across the UK.

Leads and develops the EMEA technical support team while providing advanced post-sales support for professional audio products. Responsibilities include troubleshooting, root cause analysis, installation and programming assistance, escalated issue resolution, technical training, knowledgebase development, service metrics, process improvement, and cross-functional collaboration with engineering, sales, installers, and resellers. The manager also oversees staffing, service levels, repairs, exchanges, parts orders, recruiting, and customer satisfaction.

Owns client incidents and technical requests throughout their lifecycle. The role triages complex application, infrastructure, and business-flow issues; advises clients on installation, configuration, deployment, connectivity, and product use; documents resolutions; escalates unresolved issues to engineering teams; and participates in a global 24x7x365 on-call rotation. Requires hands-on cloud, containerization, databases, networking, operating systems, blockchain, and application troubleshooting experience.

Troubleshoot and resolve complex hardware and software issues through phone, chat, email, remote sessions, and diagnostic tools. Document customer and technical information in case management systems, manage incoming contacts and existing cases, maintain product expertise, and occasionally provide after-hours or weekend on-call support. The role requires networking knowledge, analytical troubleshooting skills, clear communication, independent work, and the ability to manage critical customer issues and expectations.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.