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Top Tech Support Jobs in London

8 Days Ago
Hybrid
London, UK
Entry level
Entry level
Artificial Intelligence • Cloud • Information Technology • Legal Tech • Productivity • Software
As an Associate Technical Support Engineer at iManage, you will apply your technical expertise to diagnose and resolve complex issues faced by clients with the AI Software Suite, collaborate with internal teams, and maintain deep knowledge of the company's products and technologies.
Top Skills: Ai Software SuiteApache TomcatHTMLJavaScriptMicrosoft Desktop SoftwareMicrosoft IisMicrosoft Windows ServersMobile Smart DevicesNetworkingPythonRelational DatabasesSQLTcp/IpWeb TechnologiesXML
10 Days Ago
Hybrid
London, UK
Mid level
Mid level
Fintech • Software
As a Technical Support Specialist (Integrations), you'll assist customers with integrating FloQast with third-party applications, manage system migrations, and document technical guides. You'll serve as a subject matter expert, collaborate with sales and implementation teams, and resolve issues across various integrations, ensuring successful deployments for clients.
Top Skills: APIsCloud StorageErpJSONPythonRegexSQLSsoZendesk
Reposted 15 Days Ago
Hybrid
London, UK
Junior
Junior
Productivity • Software
As a Technical Support Engineer at monday.com, you will troubleshoot and resolve complex client inquiries, investigate root causes of issues, and work closely with engineering teams, all while ensuring an exceptional customer experience. You will help build systems and processes for managing tasks effectively and produce reports to monitor platform quality.
Reposted 12 Days Ago
London, UK
Junior
Junior
Cloud • Hardware • Security • Software
The Technical Support Engineer will troubleshoot the Verkada platform, addressing network, hardware, software, and electrical issues while providing installation and configuration expertise to enterprise clients. Responsibilities include customer communication, issue resolution, product testing, and knowledge base article writing.
Top Skills: APIsComputer EngineeringComputer ScienceCybersecurityInformation TechnologyLinuxNetworkingPythonSystems AdministrationTelecommunications
Internship
Cloud • Hardware • Security • Software
As a Technical Support Engineer intern, you will troubleshoot network, hardware, and software issues for enterprise customers, provide design and integration assistance, communicate technical matters, and collaborate with engineering teams to test products while contributing to the Knowledge Base.
Top Skills: A+CcdaCcentCcnaCcnpCehComputer EngineeringComputer ScienceCwnaCwnpCybersecurityInformation TechnologyLinuxMcseNetwork+NetworkingPythonSecurity+Systems AdministrationTelecommunications
Reposted 15 Hours Ago
London, UK
Senior level
Senior level
AdTech • Marketing Tech
The OKTA Identity Technical Support Lead will oversee the support of the OKTA platform, liaise with internal and external teams, ensure compliance with audit standards, manage identity and access management initiatives, provide consultancy and technical support, mentor OKTA engineers, and engage in service delivery performance metrics.
18 Hours Ago
Hybrid
London, UK
Mid level
Mid level
Payments
The Technical Support Analyst will support various systems and data within a complex environment, providing research, analysis, and assistance to customers. Responsibilities include resolving technical issues related to software applications, payment gateways, and point of sale integrations, while ensuring customer satisfaction through effective communication and troubleshooting.
8 Days Ago
Remote
London, UK
Junior
Junior
Security • Software • Cybersecurity
As a Technical Support Engineer at Secure Code Warrior, you will diagnose and troubleshoot technical issues for customers, assist Tier 1 and Tier 2 support agents, maintain communication about problem resolution, and collaborate with internal teams to improve the platform and support process.

Featured Jobs

Reposted Yesterday
London, UK
Junior
Junior
Software
As a Technical Support Specialist at RELEX, you will manage and resolve customer support tickets, learn new technologies, automate alerts, document issues, and collaborate with teams through various communication channels. Your role will involve solving diverse technical problems while providing excellent customer service.
Reposted 15 Days Ago
London, UK
Junior
Junior
Artificial Intelligence • Big Data • Digital Media • Information Technology • Cybersecurity
As a Technical Support Engineer, you will provide first-line IT support, troubleshoot technical issues for clients, manage ticketing systems for reporting issues, and ensure high levels of customer service. The role involves following up on client issues and assisting in system maintenance and updates.
Top Skills: Basic NetworkingIt SupportmacOSMicrosoft Office 365Remote Desktop ToolsTicketing SystemsWindows
Reposted 4 Days Ago
Hybrid
London, UK
Mid level
Mid level
Artificial Intelligence • Software • Analytics • Utilities
The Technical Support Engineer (Salesforce) role involves diagnosing and resolving technical issues for customers, managing incoming cases, collaborating with engineering teams, and maintaining product stability. Responsibilities include working with Salesforce platforms, training users, and enhancing customer experience through effective communication and documented solutions.
Top Skills: SalesforceSalesforce AdministrationSalesforce Service CloudSitetracker
Reposted 15 Days Ago
London, UK
Junior
Junior
Artificial Intelligence • Big Data • Digital Media • Information Technology • Cybersecurity
As a Technical Support Engineer, you'll be the first point of contact for clients facing IT issues. You will troubleshoot and resolve basic issues, escalate complex problems, and ensure high customer satisfaction by providing excellent support via phone, email, and a ticketing system. You'll also contribute to knowledge bases and participate in continuous learning.
Top Skills: Basic NetworkingConnectwise)It ConceptsmacOSMicrosoft Office 365Remote Desktop ToolsServicenowTicketing Systems (E.G.Troubleshooting MethodsWindowsZendesk
11 Days Ago
London, UK
Mid level
Mid level
Fintech • Payments • Financial Services
The Consultant, Telecommunications is responsible for designing, implementing, and supporting telecommunications networks across multiple platforms. This role includes providing technical support to the network estate, enhancing network environments, managing telephony systems, and collaborating with various teams and vendors. Candidates will analyze system performance and lead network upgrades, while also ensuring documentation is maintained appropriately.
Top Skills: AIBloombergCcnaCisco CucmCisco MerakiCisco RoutersCisco SwitchesCloud ConnectivityDhcpDnsEbsFortigateIcapInfobloxIp RoutingIpc Dealer BoardsIseItilMarket Data ServicesMobile Device ManagementMobile Voice RecordingNetwork SecurityNetwork+Palo AltoRefinitivRiverbedTechnical SupportTradeweb
17 Days Ago
London, UK
Junior
Junior
Artificial Intelligence • Big Data • Blockchain • Cloud • Internet of Things • Cybersecurity
The Technical Support Engineer will provide on-site technical support for a client in Central London, managing equipment like printers and AV systems, logging tickets with vendors, and collaborating with offsite teams for incident resolution. Responsibilities also include daily equipment checks and support of network installations.
16 Days Ago
Remote
London, UK
Junior
Junior
Cybersecurity
As a Technical Support Tier II, you'll troubleshoot Tier 2 technical issues affecting customers, provide support via calls, and assist with CI/CD integrations and Extended Access Management. You'll also mentor junior staff and engage in problem solving to improve customer experience.
Top Skills: AWSDnsDockerKubernetesLinuxOktaRest ApiTcp/IpUnixWeb ServiceWindows
13 Days Ago
Remote
London, UK
Mid level
Mid level
Software
The Technical Support Engineer provides frontline technical support to customers, utilizing live chat, email, web, and phone channels to resolve issues related to the mobile access and extraction suite of Magnet products. Responsibilities include delivering exceptional customer service, maintaining case health, and collaborating with cross-functional teams.
Reposted 15 Days Ago
London, UK
Entry level
Entry level
Information Technology
The Technical Support Analyst will investigate incidents assigned to them, maintain customer communications, and ensure timely service restoration. They will build knowledge of the software, carry out system checks, and work collaboratively with other departments. The role requires problem-solving under pressure and a desire to understand financial markets and systems.
Top Skills: C++Database TechnologiesNetwork InfrastructureTclUnix Scripting
Senior level
Healthtech • Pharmaceutical
The Senior Engineer in IT Client Systems Management leads complex projects, providing expert advice on system issues and ensuring optimal application performance. Responsibilities include mentoring junior staff, managing technical documentation, analyzing KPIs, and overseeing both routine operations and emergency support.
Top Skills: Application MaintenanceData AnalysisIt SystemsProcess ImprovementTechnical Support
22 Days Ago
London, UK
Mid level
Mid level
Fintech • Payments • Software
As a Senior Technical Support Engineer I at Flywire, you will manage customer support tickets, act as escalation for complex problems, collaborate with product and engineering teams on product enhancements, and improve customer request processes while ensuring adherence to SLAs.
Top Skills: Asp.Net 8.0Bash ShellC#JavaLinux Command LineLookerSQLZendesk
Reposted 12 Days Ago
Remote
London, UK
Senior level
Senior level
Cloud • Mobile • Sales • Software
The Manager of Technical Support Operations will lead the technical aspects of support operations at Aircall, enhancing efficiency, mentoring a technical team, overseeing support systems, and managing technical projects. The role requires collaboration across departments to drive operational excellence.
7 Days Ago
Hybrid
London, UK
Senior level
Senior level
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech
The Senior IT Support Specialist is responsible for providing technical support to internal employees, resolving software, hardware, and networking issues. They will also assist in creating documentation, handling incident management, and collaborating to improve IT processes and services.
23 Days Ago
Hybrid
London, UK
Entry level
Entry level
Fintech • Payments • Financial Services
As a Technical Support Analyst, you will be the first point of contact for clients in the institutional finance industry, ensuring exceptional customer experiences. Your responsibilities include coordinating with sales and engineering teams, relaying client feedback, supporting the EMEA team, and potentially visiting clients. You will manage multiple priorities while maintaining a friendly and professional demeanor, focusing on customer satisfaction and product adoption.
Top Skills: BankingCapital MarketsCnameCommunicationConfluenceCustomer SupportDmarcDnsExcelFinanceJIRASaaSSmtpSpfWeb-Based Support Desk PlatformsZendesk
Junior
Financial Services
The role involves providing technical and functional client support for Interactive Brokers' trading platforms via phone, chat, and tickets. The candidate will troubleshoot issues related to desktop and mobile applications and manage problem resolution for technical challenges faced by clients. A strong emphasis is placed on effective communication and a methodical approach to problem-solving.
Reposted 10 Days Ago
Hybrid
London, UK
Junior
Junior
eCommerce • Information Technology • Marketing Tech • Software
As a Support Engineer at Akeneo, you will solve complex technical customer issues, support clients and partners, analyze logs and infrastructure errors, collaborate with various teams, and contribute to improving products and documentation. You'll also engage in continuous self-improvement through training and skill development.
Reposted 20 Hours Ago
Remote
Hybrid
London, UK
Mid level
Mid level
Cybersecurity
As a Senior Technical Support Engineer at Semgrep, you will engage with customers to analyze, reproduce, and resolve complex technical issues. You will manage support tickets, contribute to technical documentation, and lead improvements in support operations while collaborating with internal teams.
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