Top Tech Support Jobs in London

As a Technical Support Engineer at Sigma Computing, you will assist customers in diagnosing complex technical issues related to data analytics. Collaborating with engineering and cross-functional teams, you will optimize performance, enhance best practices, and improve the overall user experience. Your role will also involve documenting processes and ensuring effective communication with various departments.

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

The Senior Technical Support Engineer I will provide technical support for Flywire's WPM, SFS, and eStore products, collaborate with engineering and product teams, manage tickets from customers, and lead incident management efforts. This role requires effective communication and problem-solving skills, ensuring high-quality support and customer satisfaction.

The Power Tools Technical Support Specialist provides technical support for Bosch Power Tool customers, liaises with internal teams, arranges repairs, answers customer inquiries, and assists in improving processes. Strong customer service skills and proficiency in Microsoft Office are required.

As a Technical Support Engineer, you will troubleshoot and resolve IT-related issues, provide first-line support for hardware and software problems, manage tickets, and ensure excellent customer service while collaborating with the engineering team.

The Technical Support Engineer will provide first-line support for IT-related issues, assisting clients via phone, email, and a ticketing system. Responsibilities include troubleshooting, ticket management, maintaining high customer satisfaction, and contributing to the knowledge base.

The Technical Support Specialist will provide post-sales technical support for software products, assisting multiple customers with their challenges via phone and email. Responsibilities include troubleshooting, issue resolution, mentorship, and maintaining high customer satisfaction scores, all in a fast-paced and collaborative environment.

The Technical Support Engineer at BeyondTrust provides customer support for their cyber security products, managing communication, troubleshooting issues, and escalating when necessary. This role involves supporting customer deployments and configurations and maintaining technical documentation while participating in a collaborative environment.

The IT Technical Support Analyst provides technical support for hardware, software, and network issues, assists users with IT systems, manages support tickets, collaborates with IT teams, and leads technology projects. This role emphasizes user assistance and continual learning in IT fields.

The Technical Support Engineer will act as the primary contact for customer tickets and be responsible for troubleshooting software and networking issues. Responsibilities include writing escalations, maintaining knowledge bases, and providing feedback to improve processes while working closely with both customers and internal teams.

The Senior Technical Support Engineer at Auror will be responsible for diagnosing and resolving complex technical issues escalated from the customer success teams. This role involves enhancing the team's product knowledge, creating documentation, and collaborating with engineering teams. Candidates should possess a strong technical background and excellent communication skills.

Investigates incidents, prioritizes and updates incidents, communicates effectively with clients, maintains knowledge of supported software, troubleshoots system issues, develops strong relationships with departments, follows best practices and procedures, participates in team shifts

The Technical Support Engineer will act as the first line of contact for customers using the HIddenLayer AISec Platform, providing technical support throughout their lifecycle, resolving issues, building a customer knowledge base, and conducting ad-hoc training.

The Technical Support Specialist assists customers with troubleshooting the Iterable platform through emails, live chats, and calls, while developing their technical and digital marketing skills. They will categorize inquiries and work cross-functionally, contributing to the overall customer experience and support team effectiveness.

As a Level 2 Technical Support Engineer, you will be the primary interface between support teams and engineering, triaging escalated cases, resolving customer issues, and driving detection improvements. Your role includes communicating case status to customers, suggesting product enhancements, and improving escalation processes.

As a Senior Technical Support Engineer at Ditto, you will advocate for customer needs, debug issues, and work with developers to ensure seamless operation of our SDK and cloud platform. You'll have 24x7 coverage responsibilities, contribute to incident communications, write knowledge base articles, and strive for high customer satisfaction.

The Technical Support Engineer will collaborate with engineering, sales, and customer success to resolve critical customer issues related to real-time analytics, leveraging expertise in Apache Pinot. Responsibilities include troubleshooting systems, providing customer support, and contributing to product improvement.