Desktop Support Engineer (Level 2/3)

Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it. 
 

About your team: 

At Centrica Energy, our mission is to move it.  

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

About the role

We are join looking for someone to join our dedicated IT service team as a Desktop Support Engineer (Level 2/3). This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future. We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET

Proven experience in a Level 2 desktop support within a trading or finance services environment is essential for this role.

Our office is located in central London close to Marble Arch. This is an office based role and it is a requirement for the role holder to be in the office 5 days per week.

Here is what you will be asked to do:

• Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation

• Manage and troubleshoot Windows operating systems and applications.

• Troubleshoot basic DNS and DHCP

• Support and administer Microsoft Office 365 packages

• Utilise Microsoft Intune for device management and security

• Follow ITIL best practices for incident, problem, and change management

• Assist with the deployment and maintenance of desktop hardware and software

• Document and track issues using our service desk system

• Collaborate with other IT team members to resolve complex issues

• Provide training and support to end-users as needed.

What we're looking for:

• Proven experience in a Level 2 desktop support role within a trading or finance services environment

• Strong knowledge of Windows operating systems and troubleshooting

• Confident managing and organising Active directory and its objects

• Experience with DNS and DHCP configuration and management

• Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)

• Familiarity with ITIL processes and best practices

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Experience using Jira/ServiceNow would be advantageous

• Customer-focused attitude with a commitment to providing high-quality support.

Why should you apply?  
 
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 
 
https://www.morethanacareer.energy/centricaenergy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.   

 
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.