Top Operations Jobs in London

Lead and develop a team of Data Analysts responsible for Citymapper’s regional data quality and reliability. Own data strategy, partner with Product, Engineering, and Operations on priorities, improve workflows and automation, and translate complex datasets into actionable product insights. The role requires strong people leadership, project management, cross-functional communication, and comfort working with technical teams and ambiguous operational challenges.

Oversee daily, weekly, and monthly ETF fund operations, including basket validation, valuation, regulatory compliance monitoring, reporting, controls, and risk management. Analyze and resolve operational issues, recommend process improvements, maintain accuracy, and support operational excellence. The role also involves mentoring colleagues, providing training, managing stakeholder needs, and contributing to special projects in a regulated financial services environment.

Owns People Operations, systems, data infrastructure, and end-to-end colleague lifecycle processes. Leads process improvement, reward and benefits infrastructure, pay reviews, salary benchmarking, gender pay gap reporting, and People technology optimization. Requires substantial accountancy experience alongside hands-on People Operations leadership. The role collaborates across People, Talent, Finance, Payroll, and Tech, with an emphasis on automation, AI experimentation, analytics, and scalable process design.

Manages EMEA BDR operations through business analytics, KPI reporting, process improvement, territory planning, technology ownership, and cross-functional partnership. Develops dashboards, audits performance data, supports business reviews, improves lead-to-opportunity workflows, standardizes global operating practices, and drives adoption of sales productivity tools and AI-enabled workflows.

Own the London marketplace’s economic performance by balancing chauffeur supply and rider demand. Responsibilities include monitoring fulfillment, ETAs, utilization, and cancellations; developing pricing, surge, and incentive strategies; optimizing marketplace liquidity; and partnering with Product, Data Science, and Engineering teams on matching algorithms, dispatch logic, and operational tooling. The role requires advanced SQL analysis, dashboard development, rapid experimentation, and hands-on implementation of marketplace improvements.

The Staff Engineer will lead architectural design for researcher operations systems, integrating SaaS components, and managing technical strategy while collaborating across teams.

Leads Monzo’s global People Operations strategy across People Technology, People Analytics, Global Mobility, and Operations & Payroll. Develops multi-year technology and AI roadmaps, advances automation and self-service, strengthens analytics and governance, oversees payroll infrastructure, manages vendors and budgets, and ensures compliance with GDPR, employment laws, and payroll regulations. Partners with executives and leads four functional teams during Workday implementation, AI adoption, and European expansion.

Executes outbound and inbound CRM campaigns across email, app push, interstitials, inbox messaging, and automated journeys. Responsibilities include campaign building, targeting, HTML template maintenance, tracking, fulfilment, proof-checking, compliance, deliverability monitoring, performance reporting, and test-and-learn improvements. The role collaborates with CRM, Finance, Contact Centre, IT, and Digital teams while managing repositories and campaign processes.

Perform physically demanding back-of-store operations, including receiving deliveries, managing stock, replenishing the shop floor, and maintaining product availability. Use digital tools to track deliveries and inventory, operate mechanical equipment safely, and support colleagues across the store. The role requires flexibility, urgency, accuracy, teamwork, and availability for scheduled evening and weekend shifts.

Leads clinical trial operations at investigator sites, overseeing site selection, activation, performance, recruitment, CRO and CRA activities, vendor coordination, inspection readiness, regulatory compliance, training, and study milestones. Partners with global study teams and external providers to ensure quality, timely delivery, and adherence to ICH/GCP and local regulations across clinical studies.

Ten-week internship supporting Financial Lines Group insurance operations. Responsibilities include client onboarding, preparing insurance documentation, processing premiums, maintaining accurate data, supporting reporting, and assisting brokers across Financial Institutions, Professional Indemnity, Cyber, and Directors & Officers insurance. Interns will use internal systems, Power BI, Excel, portals, and contract builders while learning about Lloyd’s and company insurance markets.

Handle stock, deliveries, and behind-the-scenes store operations to keep the shop floor fully stocked, clean, and ready for customers. Track deliveries and manage inventory using digital tools, operate relevant mechanical equipment, and work flexibly across the store. The role requires physical stamina, speed, accuracy, teamwork, and availability for scheduled evening and weekend shifts.

Manages operational performance across UK coach partners, coordinating reliable service delivery, partner relationships, driver training, incident resolution, customer complaints, reporting, and data-driven process improvements. The role analyzes partner performance, develops business cases for product enhancements, supports operational standards, and collaborates with internal stakeholders, local authorities, drivers, and bus operators. Based in London, it requires transport or mobility experience, strong analytical and stakeholder-management skills, and travel across the UK.

Leads EMEA strategy and operations for consumer growth, developing market plans, identifying expansion opportunities, improving acquisition and monetization, and driving initiatives from analysis through execution. Aligns cross-functional teams across product, marketing, finance, partnerships, research, operations, and compliance. Represents European market insights in global decisions and scales successful local approaches across the region. The role is based in London or Paris with a hybrid schedule.

Leads global regulatory operations strategy, submissions, publishing, regulatory data management, governance, and operational excellence across the pharmaceutical development portfolio. Drives artificial intelligence, automation, and digital transformation while ensuring compliant, high-quality filings and effective health authority engagement. Builds and develops a geographically dispersed global team, partners with senior stakeholders, and advances regulatory capabilities, performance, and innovation.

Three-month field-based graduate internship helping newly onboarded UK repair shops adopt the Partly platform. Responsibilities include visiting customers, identifying barriers to platform usage, improving parts procurement workflows, tracking adoption, reporting insights, building relationships with repairers, and sharing customer feedback with internal teams. The role requires frequent road travel, independent working, automotive confidence, and a full UK driving licence.

Lead daily operations for a large, fast-paced supermarket, deputising for the Store Manager. Responsibilities include coaching department managers, developing talent, maintaining food safety and legal standards, ensuring product availability, reviewing store performance data, managing resources, responding to customer feedback, and supporting continuous improvement. The role requires proven retail management experience and a track record managing a store generating at least £150,000 weekly turnover.

Directs day-to-day quantitative research operations, including field staff management, project allocation, quality control, client delivery, process improvement, training, compliance, budgeting, and succession planning. Ensures research projects meet ISO standards, client requirements, deadlines, and quality expectations while coordinating with client services, finance, and incentives teams.

Design, build, test, and deploy scalable AI services integrated with operational systems. Develop Python services, REST APIs, ETL/data pipelines, IaC, and monitoring; collaborate with AI specialists and operations stakeholders to improve workflows, controls, and production readiness in Markets Operations.

Paid 10-week internship supporting Howden’s Financial Lines Group Operations team. Responsibilities include client onboarding, preparing insurance documentation, processing premiums, supporting reporting, maintaining accurate data, and collaborating with brokers across Financial Institutions, Professional Indemnity, Cyber, and Directors & Officers insurance. Interns will use internal broking systems, Power BI, contract builders, portals, and Microsoft Excel while learning about Lloyd’s and company insurance markets.

Lead design and execution of blockchain security operations: monitor on-chain/off-chain data, detect and respond to threats, collaborate cross-functionally, improve security posture, and implement detection for smart contracts and digital assets.

Operates enterprise risk programs spanning commercial risk assessments, third-party risk, controls assurance, issue management, remediation, and exceptions. Develops audit-ready evidence, tests controls, manages vendor risk, supports customer due diligence, and reports risk trends to leadership. Partners with sales, legal, product, engineering, procurement, and compliance teams while addressing technology and AI system risks in regulated environments.

Leads the design, mobilisation, and ongoing operation of a complex omnichannel contact centre. Responsibilities include developing operating models and service blueprints, coordinating technical and operational stakeholders, preparing service readiness and cutover activities, and establishing live-service controls. The role manages demand and capacity, queue performance, quality monitoring, CSAT, SLA/KPI reporting, workforce planning, hypercare, issue resolution, and continuous improvement across voice, email, chat, service requests, virtual agents, and assisted channels.

Leads global digital-at-retail solutions and operational initiatives supporting PlayStation Store and Services sales. Owns project roadmaps, prioritization, requirements, regional alignment, partner coordination, UAT, launches, KPI reviews, and post-mortems. Collaborates with Product Management, Program Management, engineering, publishers, and external partners to optimize workflows, expand markets and products, and improve commercial performance. Presents data and progress to global stakeholders and supports international operations with approximately 5–10% travel.

Interns support campervan rental operations at the London depot. Responsibilities include guest check-ins and check-outs, payments, explaining vehicle features, upselling extras, aligning reservations with fleet availability, preparing vehicles and supplies, monitoring stock, coordinating the campervan fleet, maintaining vehicle quality, and troubleshooting operational issues.