Manage contractor operations including compliance with IR35 regulations, relationship management, financial reporting, and training initiatives to enhance engagement.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
- Lead, manage, and oversee terms and conditions for new contractor associates, including contract extensions.
- Ensure full compliance with IR35 governance and regulatory requirements, advising on best practices.
- Develop and maintain strong relationships with the contractor community, acting as a key point of contact for escalations and issue resolution.
- Oversee and manage the Preferred Supplier List (PSL) for agency partnerships, determining appropriate suppliers and leading regular service review meetings.
- Provide strategic and operational support to the Head of Resourcing, offering insights on contractor operations.
- Lead the preparation and analysis of key financial reports
- Manage and optimise the cloud-based recruitment management system, ensuring accurate and up-to-date records of opportunities, candidates, and jobs.
- Drive contractor associate training initiatives on the internal learning platform, ensuring engagement and compliance.
- Oversee and regulate contractor access to internal IT systems, ensuring security and compliance.
- Maintain a central documentation repository for key tools, policies, and processes.
- Conduct regular check-ins with contractor associates, addressing challenges and fostering engagement.
- Collaborate strategically with internal teams such as Purchasing, Finance, and PMO to ensure seamless project execution and contractor alignment.
- Work alongside Marketing to ensure contractor-related marketing materials remain current and aligned with branding and engagement strategies.
- Continuously seek to improve contractor operations processes and policies.
- Undertake any additional duties required to enhance contractor operations and resourcing.
Qualifications
- Proven experience in contractor operations, workforce management, or resourcing, preferably within an IT Services company.
- Strong leadership and decision-making skills, with the ability to oversee supplier partnerships and compliance.
- Excellent communication and negotiation skills, with the ability to engage stakeholders at all levels.
- Highly organised multitasker, capable of managing multiple projects within tight deadlines.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with cloud-based recruitment or workforce management tools.
- Strong problem-solving skills, with the ability to implement solutions and escalate appropriately.
- A strategic mindset with a focus on optimising contractor engagement and governance.
Additional Information
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Top Skills
Cloud-Based Recruitment Management System
Microsoft Office Suite
Telefónica Tech London, England Office
Trinity Building. Tabernacle Street, 39, London, United Kingdom, EC2A 4AA
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