Contractor Operations Manager

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

• Lead, manage, and oversee terms and conditions for new contractor associates, including contract extensions.
• Ensure full compliance with IR35 governance and regulatory requirements, advising on best practices.
• Develop and maintain strong relationships with the contractor community, acting as a key point of contact for escalations and issue resolution.
• Oversee and manage the Preferred Supplier List (PSL) for agency partnerships, determining appropriate suppliers and leading regular service review meetings.
• Provide strategic and operational support to the Head of Resourcing, offering insights on contractor operations.
• Lead the preparation and analysis of key financial reports
• Manage and optimise the cloud-based recruitment management system, ensuring accurate and up-to-date records of opportunities, candidates, and jobs.
• Drive contractor associate training initiatives on the internal learning platform, ensuring engagement and compliance.
• Oversee and regulate contractor access to internal IT systems, ensuring security and compliance.
• Maintain a central documentation repository for key tools, policies, and processes.
• Conduct regular check-ins with contractor associates, addressing challenges and fostering engagement.
• Collaborate strategically with internal teams such as Purchasing, Finance, and PMO to ensure seamless project execution and contractor alignment.
• Work alongside Marketing to ensure contractor-related marketing materials remain current and aligned with branding and engagement strategies.
• Continuously seek to improve contractor operations processes and policies.
• Undertake any additional duties required to enhance contractor operations and resourcing.

• Proven experience in contractor operations, workforce management, or resourcing, preferably within an IT Services company.
• Strong leadership and decision-making skills, with the ability to oversee supplier partnerships and compliance.
• Excellent communication and negotiation skills, with the ability to engage stakeholders at all levels.
• Highly organised multitasker, capable of managing multiple projects within tight deadlines.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with cloud-based recruitment or workforce management tools.
• Strong problem-solving skills, with the ability to implement solutions and escalate appropriately.
• A strategic mindset with a focus on optimising contractor engagement and governance.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.