Top Operations Manager Jobs in London

Own end-to-end operations for 10 European private equity conferences annually, including supplier sourcing and negotiation, venue logistics, sponsored VIP events, budgets, inventory, promotional-material quality checks, and on-site execution. Hire, train, and manage 40 volunteers while supporting internal teams and maintaining strong supplier relationships. The role is onsite in London, includes overseas conference travel, and provides training without requiring prior experience.

Own end-to-end operations for 10 European private equity conferences annually, including supplier sourcing and negotiation, venue coordination, budgets, VIP events, inventory, promotional materials, volunteers, and on-site execution. The role requires strong organization, communication, ownership, urgency, and relationship-building. It is fully onsite in London and includes overseas conference travel. No prior experience is required because training is provided, but candidates must have a UK work permit.

Leads EMEA payroll operations across multiple countries, ensuring accurate, compliant, consistent delivery through external partners. Manages distributed payroll teams and managers, oversees escalations, mitigates operational risks, strengthens controls, monitors performance metrics, drives standardization and continuous improvement, and collaborates with Finance, Contracts, Payments, employees, clients, and delivery partners.

Leads technology center programs, events, and initiatives supporting operational excellence and community engagement. Coordinates leadership forums, calendars, budgets, communications, metrics, volunteer participation, and issue resolution. Prepares executive presentations and status reports, manages multiple workstreams, and standardizes processes and templates. Partners with technology center leaders and pillar leads across regions to execute strategic priorities and improve program consistency.

Leads global trade finance operations strategy and execution across multi-country processing locations. Responsibilities include operational risk and control, regulatory adherence, capacity and workforce planning, client escalations, process reengineering, AI/ML and RPA implementation, analytics, automation, continuous improvement, and transformation delivery. The role manages large international teams, partners with Product, Technology, Risk, Compliance, Finance, and Sales, and drives service-level, efficiency, resilience, and client-experience outcomes.

Manage B2B client accounts from onboarding through renewal, provide technical and product guidance, coordinate quotes and agreements, identify prospects, conduct targeted outbound outreach, and introduce new product features. The role requires CRM pipeline management, strong communication and negotiation skills, attention to detail, self-organization, and experience in SaaS, financial services, compliance, or crypto sales.

Lead EMEA partner operations by managing onboarding, deal registration, partner portals, workflows, reporting, governance, and escalations. Partner with Sales, Channel, Revenue Operations, Finance, Legal, Marketing, Enablement, and Customer Success to improve data quality, partner adoption, pipeline visibility, deal conversion, and regional execution. Adapt global processes to EMEA requirements while maintaining consistent controls, SLAs, attribution, and reporting.

Design, build and operate an AI-powered content engine: create AI agents, automations and workflows; edit and deploy content across channels; develop reusable prompts, templates and governance; run integrated campaigns with cross-functional teams; measure and improve content performance and efficiency.

Leads a large Fraud Operations customer service function across telephony, digital channels, chat, and alerts. Responsibilities include service delivery, quality, productivity, fraud-loss reduction, risk and issue management, audit support, transformation programs, automation and AI adoption, continuous improvement, stakeholder engagement, and building a high-performing inclusive culture.

Lead delivery of a governed agentic AI platform portfolio supporting Markets Operations. Own release calendars, dependency maps, critical paths, risk resolution, migrations, decision records, and executive reporting. Build evidence-based metrics for delivery, platform health, business impact, and agent autonomy. Coordinate engineering, product, controls, design, and operations teams while ensuring safe production releases and audit-ready delivery evidence.

Owns end-to-end customer implementation and operational delivery from project initiation through go-live, stabilization, seasonal readiness, and ongoing service expansion. Coordinates cross-functional and customer teams, manages plans, milestones, budgets, risks, dependencies, issues, and governance, and leads resolution of customer-impacting operational problems. The role also oversees change requests, training, launch preparedness, documentation, executive reporting, continuous improvement, and adherence to quality and contractual commitments.

Own revenue operations for Sales Excellence by optimizing Salesforce sales stages, qualification workflows, pipeline health, forecasting, deal desk approvals, pricing, and GTM technology. Partner with Sales, Marketing, Customer Success, Product, and executives to improve sales velocity, conversion, forecast accuracy, and rep productivity. The role requires advanced Salesforce and forecasting-platform expertise, strong B2B SaaS sales-process knowledge, and analytical fluency in SaaS performance metrics.

Own the end-to-end demand generation operations architecture across Marketing, SDRs, and Account Executives. Manage lead and pipeline lifecycle processes, integrate HubSpot, Salesforce, and Salesloft, operationalize ICP and intent signals, automate prospecting and AI-powered enrichment, and optimize funnel attribution and pipeline health. Partner with GTM leaders to establish targets, improve conversion, and maintain pipeline coverage.

Leads the Customer Satisfaction Center of Excellence and transformation initiative across CapEx and subscription workflows. Establishes governance frameworks, oversees Tableau and ServiceNow dashboards, delivers executive reporting, manages and coaches CSAT analysts, and coordinates with Legal, Finance, Business Intelligence, Customer Experience, and Customer Success to resolve complex customer issues and improve retention and monetization.

Manage treasury operations, liquidity, cash-flow forecasting, wholesale credit limits, FX, short-term investments, bank relationships, payments, transfers, and collateral. Lead Treasury Management System implementation, maintain policies and procedures, ensure regulatory compliance, mitigate operational risk, and improve processes. Collaborate with internal and external stakeholders while supporting both business-as-usual activities and complex treasury initiatives.

Lead and shape the Adversary Emulation (internal Red Team) programme: plan and run complex offensive security operations, provide technical leadership and stakeholder reporting, develop tooling and team capabilities, and coach team members to improve organisational security outcomes.

Lead UK HR governance and payroll operations, translating employment law into practical processes and controls. Own high‑risk lifecycle processes (sickness, family leave, joiners/leavers, probation, restructuring), ensure audit readiness, partner with HRBPs and Payroll, drive compliance, conduct audits, and strengthen preventative governance and documentation.

Manages operational performance across UK coach partners, coordinating reliable service delivery, partner relationships, driver training, incident resolution, customer complaints, reporting, and data-driven process improvements. The role analyzes partner performance, develops business cases for product enhancements, supports operational standards, and collaborates with internal stakeholders, local authorities, drivers, and bus operators. Based in London, it requires transport or mobility experience, strong analytical and stakeholder-management skills, and travel across the UK.

Oversee and grow a portfolio of 30+ third-party kitchen partners across the UK. Responsibilities include training franchisees, conducting on-site operational checks, improving cooking standards, resolving site issues, supporting kitchen teams, and holding commercial conversations to improve partner performance. The role is highly hands-on, customer-facing, and requires national travel 80% of the time.

Own and optimize end-to-end logistics and fulfillment product processes. Define success metrics, manage product backlogs, synthesize stakeholder feedback, partner with engineering and operations to deliver and launch features, and use data, AI, and automation to drive continuous improvements across global operations.

Leads global digital-at-retail solutions and operational initiatives supporting PlayStation Store and Services sales. Owns project roadmaps, prioritization, requirements, regional alignment, partner coordination, UAT, launches, KPI reviews, and post-mortems. Collaborates with Product Management, Program Management, engineering, publishers, and external partners to optimize workflows, expand markets and products, and improve commercial performance. Presents data and progress to global stakeholders and supports international operations with approximately 5–10% travel.

Manage the EMEA Security Operations Center within a global 24/7 operation. Responsibilities include defining processes, workflows, and playbooks; maintaining shift coverage and quality assurance; coaching analysts; developing training; partnering with Product, Support, and security teams; improving incident response capabilities; tracking objectives and key results; operationalizing new services; and representing the company in public speaking engagements.

Leads finance business partnering for Operations and Claims, including FP&A, forecasting, claims performance analysis, financial modeling, resource planning, business cases, management information, governance, and regulatory compliance. Partners with senior Operations, Finance, and Actuarial stakeholders, drives reporting and forecasting improvements, and leads a high-performing finance team.

The AI Operations Manager will identify AI opportunities, redesign operational processes, and build internal AI tools to enhance efficiency in operations and trading.

Senior operational partner to European portfolio managers for alternative credit and special situations. Oversee lifecycle of private/originated investments, manage service providers, drive operational due diligence, enhance controls, lead cross-functional projects and technology/automation initiatives, and support complex restructurings and financing structures.