Top Operations Manager Jobs in London

Manages customer success operations by developing standardized processes, tracking KPIs, analyzing customer data, optimizing the customer journey, and improving retention and satisfaction. Collaborates with sales, account managers, and technical account managers on account plans, maintains customer feedback loops, creates training materials, and supports ongoing team development. The role requires strong analytical, communication, leadership, process optimization, problem-solving, and project management skills.

Supports EMEA site selection, mission-critical systems design, commissioning, operations, and infrastructure readiness for offices and data centers. Oversees MEP design, budgets, standards compliance, maintenance procedures, emergency response, lifecycle projects, and service providers. Uses AI-assisted design and predictive simulations to optimize layouts, energy use, equipment sizing, performance, and code compliance. Provides technical support to regional facilities teams and coordinates with engineering, construction, facilities management, IT, and technology stakeholders.

Own the marketplace ISV and integrator layer end to end, translating business needs into technical specifications, managing API integrations and releases, and ensuring operational reliability. Responsibilities include onboarding, UAT, go-live support, monitoring integration health, troubleshooting failures, selecting and scaling tools, establishing technical standards, identifying automation opportunities, and reporting on adoption and risks. The role partners closely with engineering, platform, commercial, account management, and customer success teams.

Partners with the CMO to translate strategy and decisions into coordinated execution. The role manages strategic priorities, cross-functional programs, risks, dependencies, governance, executive reporting, stakeholder alignment, and organizational improvements. It also identifies opportunities to apply AI and automation to improve workflows and productivity, while handling confidential information with sound judgment.

Manages UK-wide spare parts inventory and distribution for electric vehicle fleets, including forecasting, planning, supplier coordination, and rework team output. Owns operational excellence processes involving battery safety and system accuracy, while supporting growth and profitability projects. Requires operational, inventory, or warehousing experience; analytical spreadsheet skills; project and process improvement capabilities; and strong prioritization and communication. People management and operational health and safety experience are preferred.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Manage daily supermarket operations, deputize for the Store Manager, coach department managers, maintain food safety and legal standards, drive sales and product availability, allocate resources, and improve customer service. The role focuses on developing a high-performing team, setting departmental goals, supporting change, and ensuring the store operates safely, efficiently, and commercially.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Oversee Chartis Research’s daily operations, including research publishing workflows, onboarding, vendor coordination, finance administration, sales operations, reporting, and executive support. Manage geographically dispersed team members, improve processes, track deliverables, maintain data integrity, and drive operational efficiency through technology and AI-enabled tools. The role partners with senior stakeholders and cross-functional teams to ensure scalable, high-quality business performance.

Lead the global security operations function, including the SOC, incident response, detection engineering, and threat intelligence. Personally manage major incidents, build or rebuild SOC operations, improve cloud security coverage, develop detections and automation, operationalize threat intelligence, and establish effectiveness metrics. Lead globally distributed technical teams and collaborate with engineering, product security, and information security leadership. The role requires hands-on expertise with cloud environments, SIEM and data lakes, DDoS mitigation, threat hunting, and purple teaming.

Manage globally distributed crisis operations analysts across 24/7 regional pods. Responsibilities include staffing and capacity planning, SLA and response-quality oversight, crisis escalation, war-room coordination, coaching, onboarding, performance management, AI adoption, operational data analysis, SOP and runbook maintenance, post-event debriefs, reporting, and process improvement. The role requires calm judgment during natural hazards, geopolitical crises, aviation disruptions, public health events, and other emerging threats.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Lead the Platform Operations function responsible for reliable, secure, resilient, and cost-effective infrastructure across cloud, private cloud, and on-premise environments. Manage compute, storage, networking, operating systems, backup, disaster recovery, cybersecurity controls, vendors, budgets, and major incidents. Drive infrastructure automation, Infrastructure as Code, lifecycle management, operational transformation, resilience testing, and continuous improvement while developing a high-performing technical operations team.

Build and own Legora's ESG function end-to-end: define strategy and commitments, automate CSRD and RFP reporting with AI, model and track datacentre emissions, implement GHG accounting and offsets, ensure audit readiness, and represent Legora to clients and partners across Finance, Legal, Workplace, and Revenue.

Lead partner ecosystem strategy and operations: build channel program infrastructure, track partner-attributed pipeline in Salesforce, create reporting and territory logic, administer partner tools and portals, maintain documentation and training, manage partner tiering and certifications, and partner cross-functionally to operationalize GTM motions and resolve escalations.

Manage the operational backbone of Cartesia’s Voice function, supporting voice production, library health, talent sourcing, vendor logistics, and customer voice delivery. Build lightweight systems and automations, manage customer-facing engagements, enable go-to-market teams, and support strategy, events, marketing initiatives, and international growth projects. The role requires autonomous execution, executive communication, semi-technical system-building skills, and enthusiasm for AI voice technology.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.

Lead end-to-end market expansion across EMEA and the Middle East: set market-entry strategy, design licensing and operating models, align product roadmap, run cross-functional governance and launch readiness, and support CEO Office strategic initiatives and crisis response.

Lead program and operational initiatives for Specialty Travel & Events: scope projects, manage global technical rollouts, optimize workflows, audit and analyze data (SQL, BI, Snowflake, Tableau), influence cross-functional partners, and run iterative experiments to improve systems and processes.

Own end-to-end HR operations, including onboarding, offboarding, employee data, contracts, HRIS administration, payroll inputs, benefits, compliance, audits, and vendor relationships. Improve and automate HR workflows, maintain accurate records, ensure UK employment-law compliance, and serve as an escalation point for employee queries. Partner with HR, Talent Acquisition, Payroll, Finance, and Legal to build scalable employee lifecycle processes in a fast-growing organization.

Drives sales enablement, commercial operations, and strategic program management within Wood Mackenzie’s consulting practice. The role develops sales strategies, rolls out initiatives globally, tracks performance, facilitates senior consultant training, manages cross-functional programs, supports leadership communications and commercial planning, and analyzes business data. It requires consulting experience, stakeholder management, facilitation, Salesforce familiarity, commercial judgment, and strong communication and collaboration skills.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.

Own end-to-end operations for 10 European private equity conferences annually, including supplier sourcing and negotiation, venue logistics, sponsored VIP events, budgets, inventory, promotional-material quality checks, and on-site execution. Hire, train, and manage 40 volunteers while supporting internal teams and maintaining strong supplier relationships. The role is onsite in London, includes overseas conference travel, and provides training without requiring prior experience.