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Manage and support Building Consultants handling subsidence claims, provide technical guidance on complex cases, mentor and upskill colleagues, oversee quality and reserving accuracy, resolve complaints, conduct audits, and engage with clients to deliver excellent service and meet revenue targets.

Manage and optimise a UK-wide contractor network: drive contractor performance, cost control, quality, compliance and customer satisfaction. Use performance dashboards, conduct in-person and virtual reviews, manage contractor selection, nurture client partnerships, and support strategic service expansion. Collaborate with senior stakeholders and cover operational areas as needed.

Conduct motor, employers' liability and public liability claims investigations across the UK. Gather and preserve evidence, obtain witness statements (CPR-compliant), interview parties, identify fraud indicators, produce detailed investigation reports, and manage cases from instruction to conclusion within service levels.

Provide administrative and operational support for liability claims including case administration, billing, reporting, workflow management, data entry/accuracy in Darwin, financial reconciliations, and stakeholder communication to help progress claims efficiently during a 6-month maternity cover.

Manage a portfolio of domestic and commercial subsidence claims from first contact to conclusion, make technical decisions after training/licensing, produce client reports, maintain reserves, liaise with suppliers, and deliver high-quality customer service while working hybrid across the UK.