Own day-to-day performance and continuous improvement of unum.co.uk. Manage website content, SEO, user experience, conversion optimization, accessibility, analytics, troubleshooting, backlog prioritization, and website enhancements. Work with digital agencies and internal stakeholders to improve engagement, usability, search visibility, and business results while maintaining accurate, accessible, on-brand digital journeys.

Leads the Project Management Office across change initiatives, establishing governance, standards, controls, portfolio reporting, resource planning, financial oversight, risk management, and delivery assurance. The role provides challenge and support to project and programme teams, coaches PMO colleagues, manages senior stakeholder insight, and drives continuous improvement through AI, automation, and technology-enabled solutions.

Supports actuarial risk and capital activities by analysing demographic and economic experience, setting assumptions, calibrating capital stresses, and producing reporting for business decisions. The role contributes to risk and capital methodologies, controls, strategic initiatives, and continuous improvement. It requires collaboration with Finance, Risk, senior stakeholders, and actuarial students, along with clear communication of complex findings and practical commercial judgement.