Lead end-to-end delivery of complex enterprise SaaS implementations ($200K–$1M+), owning customer relationships for multiple accounts. Manage project planning, governance, integration architecture, data migration, UAT, and executive stakeholder alignment. Provide technical solution guidance, mentor delivery teams, drive risk mitigation and delivery profitability, and ensure smooth handoff to Customer Success with outcome-based success metrics.

Lead end-to-end onboarding for enterprise customers: run discovery, design solutions, configure systems, build integrations, manage escalations, collaborate with Product and Engineering, and adopt AI-driven workflows to accelerate value and scale professional services.

Lead and grow a team of Account Executives selling FedEx Digital Solutions into Healthcare and B2B enterprise accounts. Drive hiring, coaching, pipeline and forecast management, deal design, CRM compliance, cross-functional collaboration, and C-level relationship building to meet revenue and growth targets.