Investigate customer payment issues across APIs, internal systems, ledgers, partner banks, payment rails, and blockchains. Provide clear technical explanations, coordinate investigations with banks and providers, distinguish expected behavior from bugs, escalate issues with evidence, support compliance requests, document root causes, write runbooks, and automate repetitive work using SQL and scripts.

Build and lead Caliza’s European business from London, owning UK and Northern Europe revenue, pipeline, and full sales cycles. Sell cross-border payments, USD accounts, FX, stablecoin ramps, and instant payouts to PSPs, EMIs, fintechs, crypto firms, and global platforms. Negotiate commercial terms, maintain forecasts in HubSpot, coordinate with Product, Legal, Compliance, Operations, and Customer Success, and drive successful customer onboarding and transaction launch.

As a Payment Operations Engineer, you will manage customer payment processes, resolve issues, and coordinate across teams to ensure seamless service for cross-border payments.