As a Payment Operations Engineer, you will manage customer payment processes, resolve issues, and coordinate across teams to ensure seamless service for cross-border payments.
👋 About us
Caliza's mission is to eliminate geography as a barrier to economic opportunity.
Caliza’s stablecoin infrastructure enables businesses around the world to instantly settle cross-border transactions and access dollar-denominated products.
Our mission is to empower everyone, regardless of their location or circumstances, to access instant and stable liquidity. Caliza enables everyone from startups to enterprises to offer real-time settlement and dollar accounts to their customers, creating opportunities for people to participate in developed economies and build wealth.
We are a global team with a global product and a global mission. We bring experience from Visa, Nubank, Mercado Libre, Goldman Sachs, Upstart, Silicon Valley Bank, Intuit, and Goldfinch.
Our Backers
Our mission is backed by top-tier VCs, including Initialized, New Form, Better Tomorrow Ventures, QED, Abstract Ventures, Valor Capital, as well as the founders of Rappi, Remesa Online, Azimo, Anchorage, Compound, Portal Labs, and many more!
🎭 About the role
We’re a fast-growing fintech in the B2B cross-border payments space, and we need a Payment Operations Engineer to ensure our customers have a seamless experience moving money globally.
In this client-facing role, you will own the end-to-end customer payment process and serve as the first line of defense when any payment issue or question arises. You’ll deliver exceptional support by addressing customer inquiries promptly and effectively, and coordinating with internal teams across Finance, Product, Engineering, and Compliance to resolve complex issues or requests.
You will have a clear, measurable impact on the success of Caliza. Success in your role helps ensure customers stay happy and continue growing with Caliza. You will be responsible of managing, modernizing, and executing all Caliza's Customer Success Systems and making sure our organization serves each of our customers' needs. This role is a key strategic and tactical role to Calizas success.
This role will report directly to the CTO.
What you’ll be doing (i.e. job duties):
- Be the first point of contact for all customer payment questions and issues across various communication channels
- Investigate and resolve payment problems end-to-end, owning each case until closure
- Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed
- Manage customer tickets and communications using tools such as Zendesk and/or HubSpot
- Keep customers informed with clear, proactive, timely updates on issues and resolutions
- Identify recurring issues and help improve internal processes and documentation
- Partner with internal teams on new payment features or launches
What we look for in you (i.e. job requirements):
- +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar
- Comfortable being client-facing and handling high-trust customer relationships
- Strong problem-solving skills and attention to detail
- Ability to own issues independently and drive them to resolution
- Excellent written and verbal communication in Portuguese and English
- Organized, calm under pressure, and able to manage multiple requests
- Experience using CRM and support tools (Zendesk, HubSpot, or similar)
- Must have experience with AI tools such as OpenAI, Claude etc... as it relates to data analysis, data queries etc..
- Must be a cross-functional collaborator with low ego
Nice to haves:
- Exposure to crypto, stablecoins, or modern payment rails
- Familiarity with KYB, KYC, AML, or compliance workflows
- Experience supporting global customers across time zones
- Advanced Spanish language skills
🤠 What we offer
- Competitive salary and equity compensation at a well-funded early-stage startup
- Fully remote first, with in-person international team offsites
- We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance
- We care about your goals — growth opportunities at the company, and a flexible budget for professional development
- Work-from-home stipend to optimize your setup
- Generous vacation policy and paid holidays
Similar Jobs
Software
Drive sales and business development for OpenRAN solutions in Africa, manage telecom opportunities, and build relationships with Mobile Network Operators.
Top Skills:
2G3G4G5G Mobile TechnologiesOpenranTelecom Sales
Fintech • Information Technology • Software • Financial Services
Responsible for BASE24 projects configuration, risk assessment, impact analysis, and ensuring quality delivery through collaboration and support in project implementation. Requires expertise in BASE24 architecture and related management tools.
Top Skills:
Base24ConfluenceEft SwitchesEnformEnscribeFinsimFupHp NonstopIso 8583JIRAPathway
Software
Lead and execute a Kenya-specific sales strategy for Capital.com, build and manage a high-performing sales team, drive client acquisition and partnerships, ensure compliance and localization, and collaborate cross-functionally to grow market share and client satisfaction.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
