Lead the strategic and operational management of commercial property and portfolio transitions. Build and manage an in-house transitions team, oversee onboarding and offboarding projects, coordinate internal teams and vendors, ensure accurate documentation and data migration, manage client relationships, establish performance KPIs, improve processes, and support business development.

Build and maintain relationships with commercial customers across a mixed-use property portfolio. Conduct visits, meetings, forums, onboarding, and engagement activities; facilitate communication between customers and property and facilities teams; gather feedback and customer insights; monitor satisfaction and engagement; support events and community initiatives; and recommend service improvements based on customer trends and feedback.

Lead and manage the full bid and tender lifecycle, improving proposal quality, commercial focus and win rates. Coordinate stakeholders, develop templates and collateral, maintain bid/content libraries (including Loopio), run post-submission reviews, and streamline BD processes across the firm.