Build and manage a client portfolio, serving as a trusted advisor from onboarding through ongoing service delivery. Improve customer satisfaction, engagement, retention, and account growth; resolve issues; identify expansion opportunities; and collaborate with internal teams. The role requires strong English and German communication, relationship management, problem-solving, and prioritization skills, with Salesforce familiarity and IP industry knowledge desirable.

Identifies and signs new customers, presents IP-related products and services, develops client relationships, forecasts sales, creates strategic sales plans, and supports marketing activities. The role focuses on regional revenue growth, opportunity generation, relationship building, and gaining customer buy-in. It is a 12-month fixed-term position based in Woking with hybrid working and international collaboration.