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Own end-to-end UK payroll processing for a portfolio of standard and mid-complexity clients. Responsibilities include statutory payments, pension auto-enrolment, HMRC filings, year-end processing, payment reconciliation, payroll journals, support-ticket resolution, client communication, and identifying process improvements. The role also supports payroll team members, escalates complex issues, and flags product bugs to Engineering.

Lead and develop a payroll team responsible for enterprise client payrolls in a bureau environment. Oversee payroll accuracy, compliance, audits, tax year-end processing, BACS payments, client escalations, support SLAs, and incident resolution. Advise clients on legislative changes, review team output, and drive continuous improvement through AI and automation while maintaining auditable payroll processes.

Own end-to-end onboarding of customers to Sona's payroll platform including discovery, system configuration, parallel runs, training, go-live, and post-launch support. Configure and troubleshoot UK payroll setups (GL, pensions, RTI), collaborate with project and product teams, use AI tools for reconciliation and communications, and identify process improvements.

Own the full sales lifecycle for mid-to-enterprise frontline customers (Social Care, Retail, Hospitality): prospect, manage pipeline, close deals, forecast revenue, build stakeholder relationships, represent Sona at events, and collaborate cross-functionally to influence product and onboarding.

Lead enterprise software implementations from planning through delivery, managing scope, budgets, timelines, risks, dependencies, documentation, and stakeholder communications. Coordinate Solutions Architects, Solutions Specialists, vendors, internal teams, and customers while acting as the primary customer advocate. Manage multiple complex projects, support early customer value realization, and continuously improve implementation processes and tools.

Generate outbound leads in Social Care and Hospitality, run discovery calls, qualify prospects (Directors/C-suite), set meetings for AEs, collaborate with marketing, iterate on messaging, attend events, and support pipeline growth under mentorship.

Lead and scale an AE team to drive repeatable enterprise revenue. Build outbound pipeline engines, coach reps, manage complex multi-stakeholder deals, set operational cadence, hire top reps, and partner with marketing, product, and customer teams. Use AI tools to improve prospecting and rep productivity.

Own end-to-end payroll processing for a portfolio of enterprise clients, act as primary client contact, ensure compliance with UK payroll legislation, monitor KPIs/SLAs, identify and implement process improvements (including AI), and collaborate across Implementation, Product, Customer Success and Support.