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As a Customer Support Specialist, you will build relationships with partners, providing proactive support through live chat, email, and phone, ensuring excellent customer experience by addressing issues and anticipating their needs.

The Staff Product Designer will lead the AI-first design direction for Birdie's Care Management platform, owning complex problem spaces and enhancing design quality across the product while collaborating with Product and Engineering teams.

Own and modernise internal IT operations and tooling; design and integrate SaaS and AI tools; build and govern internal AI agents; run company IT support and MDM; manage SaaS estate, licensing, procurement and vendor relationships; own identity and access management and drive automation to reduce manual work.

Build relationships with home care owners using phone, email and social channels; set qualified meetings via HubSpot; work closely with AEs and marketing; attend events; meet monthly meeting quotas and progress through internal sales career pathways.

Lead and deliver customer-facing analytics products; modernise and architect a scalable cloud data platform; define and socialise data strategy; build and lead a high-performing data team; align technical data capability with product and commercial needs to create trustworthy, usable insights for care providers.

Responsible for redesigning and owning commercial operations using AI and automation to improve processes and drive revenue outcomes across a tech-driven healthcare platform.

As a Senior Full Stack Engineer, you'll drive the end-to-end delivery of Rostering V2 features, collaborate with Product, and enhance engineering quality and architectural direction.