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The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.

As a Product Manager, you will lead the strategy for a new product that assesses user readiness through real-time scenarios, driving customer engagement and commercial outcomes.

The role involves leading design for AI-native products at Synthesia, focusing on improving interaction patterns and enhancing user experience in AI-driven workflows.

As a Technical Support Associate, you'll provide first-line technical support, investigate issues, document solutions, and assist enterprise customers while developing your technical skills.

Own the content lifecycle and governance for enterprise video deployments. Engage with customers to translate their needs into product direction and strategies. Ensure compliance and effective workflow between content creators and IT admins while driving towards commercial success through clear metrics and continuous product improvements.

Partner with Solutions & Services to run RevOps for pilots, templates, and custom video delivery. Own reporting, tracking frameworks, automation (Zapier/Workato), Salesforce and Planhat administration, capacity planning, dashboards, and cross-team data alignment to improve delivery, conversion, and operational scalability.

Analyze large-scale conversational and interaction data to identify intent, failure modes, and successful patterns; build semantic frameworks, predictive models, and evaluation metrics; run experiments, inform product roadmap, and create dashboards and pipelines to drive adoption, retention, and cost efficiency while mentoring analysts.

Lead and develop a team of Scaled CSMs managing a $22M+ ARR portfolio. Design and execute scalable, data-driven digital customer success programs to drive adoption, retention, and expansion. Partner with Product, RevOps, and Enablement to build automated engagement solutions, coach renewals and expansion conversations, manage retention metrics and forecasting, and represent the scaled segment to influence tooling, process, and product decisions.

Lead applied research and engineering to build production-grade video foundation models. Work includes developing latent video diffusion models, designing conditioning for controllability, scaling distributed multi-GPU training, improving training stability, building evaluation frameworks, and optimizing inference for low-latency, high-resolution deployment.

As a Webflow Developer / Front-End Engineer, you will build and maintain Webflow pages, implement custom front-end features, support SEO tools, and collaborate with various teams to enhance the marketing website's performance.