Provide front‑office business and technical support for high‑touch equities trading: monitor platforms, manage FIX connectivity, triage incidents, support releases, liaise with traders, technology, operations and vendors, and drive automation, resiliency, and regulatory reporting improvements.

Leads daily settlement operations, oversees workload and exception resolution, escalates complex issues, monitors operational risk and service performance, coaches team members, improves controls and processes, prepares management reporting, and supports system enhancements and transformation initiatives.