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Leads technical performance across subsidence claims, overseeing claim quality, complex case decisions, supplier performance, audit, compliance, training, client relationships, and continuous improvement. Supports indemnity spend control, digital claims solutions, surge planning, management reporting, and strategic delivery while deputising for the Head of Technical. The role is home based with occasional UK travel and overnight stays.

Assess and quantify business interruption and financial loss claims for insurers and clients. Review and analyse financial data, prepare interim and final reports, negotiate and agree settlements, undertake site visits and stakeholder meetings, mentor junior staff, maintain case records, and support business development and client relationship activities.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.

Conducts external field investigations and desktop interviews for loss and damage claims. Reviews policy coverage, liability, and claim value; advises policyholders and insurers; completes reports within service-level agreements; maintains accurate case files; provides updates; supports quality, financial, and customer-service targets; and develops professional investigation expertise.

Manages a regional network of building contractors and suppliers, including recruitment, vetting, capacity planning, performance management, audits, complaints, compliance, and continuous improvement. Uses management information to prioritize supplier actions, improve SLA and KPI performance, manage client relationships, and support growth and financial targets. The role requires insurance property reinstatement or building repair experience, knowledge of UK health and safety and FCA claims requirements, complaint resolution skills, and regular regional travel.

Assesses business interruption and other financial claims for clients, reviewing financial information, preparing analytical reports, calculating interim payments, and negotiating settlements. The role involves site visits and meetings with insurers, reinsurers, claimants, and insured parties. It also requires maintaining case records, monitoring legal and technical developments, developing client relationships, identifying new business opportunities, and supporting less experienced staff.

Assesses business interruption and financial claims, reviews financial information, prepares interim and final reports, calculates and negotiates settlements, and communicates with insurers, reinsurers, claimants, and insured parties. The role includes site visits, client relationship development, business development, file maintenance, legal and technical updates, and mentoring less experienced staff.