Assesses business interruption and other financial claims for clients, reviewing financial information, preparing analytical reports, calculating interim payments, and negotiating settlements. The role involves site visits and meetings with insurers, reinsurers, claimants, and insured parties. It also requires maintaining case records, monitoring legal and technical developments, developing client relationships, identifying new business opportunities, and supporting less experienced staff.
- Part of the CFAS division
- Involved in the assessment of business interruption and other financial losses arising on behalf of clients.
- Negotiating and settlement of claims.
- Work within and part of the wider GTS team.
- Travel and undertake site visits and external meetings
- Marketing and promotion of self and business both internally and externally
- Work both externally and internally assessing business interruption and financial claims
- Receiving and reviewing and analysing financial information.
- Preparing reports commenting in detail on the review and conclusion of analytical work.
- Visiting Insurers, Reinsurers, Claimants and the Insured.
- Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
- Calculating and agreeing settlement of claims, and preparing final reports.
- Assisting in the development of less experienced staff members.
- Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
- Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
- Identifying and developing business opportunities for self and team.
Essential
- Behave in a strongly customer focused way at all times to ensure development and maintenance of client relationships
- Demonstrate personal integrity in a way which is consistent to the company’s core values
- Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
- Build and maintain positive working relationships
- Demonstrate a solution and action oriented style in order to deliver against targets
- Demonstrate a flexible and resilient operational style
- Demonstrated behaviours must be in close alignment with Crawford stated values: RESTORE
- Accountancy qualification
- Experience of claims / insurance would be useful
- Strong communication skills (written and verbal)
- Good customer service, organisational & communication skills
-
Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues
Desirable
- Quality focussed to provide a high level of customer service both internally and externally
- Ability to demonstrate high attention to detail
- Dispute and resolution handling skills in order to manage cases effectively and proactively
- Competent use of technology
- Ability to work on own initiative and within a team environment
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