Manage and grow a portfolio of UK policing and Blue Light customers. Build senior stakeholder relationships, identify opportunities, create qualified pipeline, and lead complex technology sales cycles through negotiation and close. Develop account plans, articulate business value, navigate public-sector procurement and tenders, collaborate with vendors and internal specialists, maintain CRM and forecasts, and achieve revenue and gross profit targets.

Provides senior-level managed services support across customer network, cloud, Windows, virtualization, storage, security, and infrastructure environments. Responsibilities include troubleshooting escalated incidents, engineering network and cloud solutions, maintaining secure and highly available systems, performing root-cause analysis, producing technical documentation, managing changes, mentoring service desk teams, and leading customer projects and service reviews. The role operates within a UK shift pattern and includes participation in an on-call rota.

Sell end-to-end IT solutions to corporate clients, owning full sales cycle from lead generation to close. Build executive relationships, identify upsell/cross-sell, meet revenue targets, run workshops and proposals, collaborate with pre-sales and delivery teams, maintain forecasts and pipeline, support tenders and procurement, and ensure high customer satisfaction.