Top Tech Jobs & Startup Jobs in London

Provides in-branch, telephone, and digital banking support to customers. Responsibilities include handling transactions and queries, recommending suitable banking products and services, protecting customer information and funds, following processes, escalating concerns, and collaborating with branch colleagues. The role requires empathetic communication, adaptability, digital confidence, accuracy, integrity, and a strong customer-first approach. It is a permanent, full-time position in Hackney with Monday-to-Saturday availability and a commute of no more than 45 minutes.

Lead Nationwide’s enterprise-wide internal communications strategy, translating business priorities, transformation, performance, and change into clear colleague communications. Advise executives, oversee governance and channel effectiveness, use audience insight and performance data to improve engagement, and lead a communications team. Manage budgets, suppliers, and external partnerships while handling sensitive issues and crisis communications in a regulated environment.

Provides in-branch, telephone, and digital banking support to customers. Responsibilities include welcoming customers, understanding their needs, processing transactions, answering queries, explaining suitable banking products and services, and protecting customer information and funds. The role requires accurate process adherence, issue escalation, teamwork, adaptability, and compassionate service in a busy branch environment. This is a full-time, 12-month fixed-term position requiring availability Monday to Saturday and residence within a 45-minute commute.

Support customers with in-branch, telephone, and digital banking needs. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and services, following security and fairness processes, identifying and escalating concerns, and collaborating with colleagues in a busy branch. The role requires empathy, patience, adaptability, clear communication, digital confidence, integrity, and a strong customer-first approach. No banking experience is required, and training is provided.

Leads first-line risk and control advice across retail and customer operations, focusing on regulatory, conduct, and operational risk. Modernizes controls through AI, automation, data-led monitoring, preventative design, and reliable evidence. Advises stakeholders on governance, human oversight, explainability, and customer outcomes; identifies control weaknesses, supports change initiatives, reports to governance forums, and coaches colleagues on responsible AI and modern control practices.

Leads a new communications quality control squad of eight, overseeing reviews of customer communications across financial products and channels. Provides expert challenge, coaching, training, and continuous-improvement guidance to improve clarity, compliance, consistency, tone, and customer outcomes. Applies customer-centred communication design, behavioural science, research, readability tools, and communication standards. Partners with product teams, standards specialists, subject matter experts, legal, and risk stakeholders while contributing to communications strategy and leadership.

Manage first-line risk and control support across retail banking and customer operations. Provide regulatory, conduct, and operational risk advice; challenge business and change activities; assess control effectiveness; maintain risk profiles; support incident remediation; deliver reporting to governance forums; and evaluate regulatory change. Build stakeholder relationships, promote good customer outcomes, and potentially line-manage and develop risk professionals.

Leads the GCC Change Team’s PMO, portfolio management, governance, assurance, data insight, and enablement capabilities. The role improves the change operating model, strengthens standards and controls, supports demand and capacity planning, resolves systemic delivery barriers, and provides senior leaders with clear portfolio information for prioritization and decision-making. It also coordinates multidisciplinary teams and supports integration change across Nationwide and Virgin Money.

Provides first-line regulatory risk advice to Retail and Group Customer Operations teams. Identifies, assesses, monitors, and mitigates conduct, operational, and regulatory risks; reviews regulatory requirements; designs and evidences effective controls; supports safe business and technology change; reports risk insights; and builds relationships across business and risk functions.

Provides first-line risk and control partnering across retail or customer operations. Advises on conduct, regulatory, and operational risk; identifies and monitors emerging risks and control weaknesses; supports control design, regulatory compliance, change initiatives, reporting, and governance. Builds relationships across business, change, and risk teams while providing objective challenge, actionable insight, and support for stronger risk culture and customer outcomes.