Face-to-face customer coordinator managing post-sale lifecycle: handle walk-ins, vehicle exchanges/returns, damage inspections, billing and insurance issues, record interactions in CRM/vehicle systems, coordinate with fleet and sales, and ensure contract compliance while delivering empathetic, solution-focused service.

Lead and coach a team of InLife Coordinators to own the end-to-end post-sale customer journey at the Cricklewood hub. Oversee daily hub operations, resource planning, escalations, and cross-functional collaboration. Drive process improvements, monitor NPS/retention/resolution KPIs, and act as the voice of the customer to improve retention and scalability.