Own the UK people agenda for Splend’s London office, partnering with senior leaders across workforce planning, employee relations, performance, engagement, culture, recruitment, and HR operations. Lead UK policies, employment-law compliance, HR systems, reporting, and an HRIS migration while coaching managers and overseeing a Talent Coordinator. Collaborate with the global People team on projects and introduce practical AI and process improvements.

Provides senior customer support for vehicle subscription customers, handling accidents, warranty claims, breakdowns, billing, repairs, contract terminations, and escalations. Coordinates with internal teams to resolve issues, maintain accurate CRM and vehicle records, ensure policy compliance, and support customer retention. The role also mentors colleagues, contributes to InLife process improvements, and may require weekend work.

Face-to-face customer coordinator managing post-sale lifecycle: handle walk-ins, vehicle exchanges/returns, damage inspections, billing and insurance issues, record interactions in CRM/vehicle systems, coordinate with fleet and sales, and ensure contract compliance while delivering empathetic, solution-focused service.