Top Tech Support Jobs in London

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

As a Technical Support Engineer, you will provide Level 2 support, troubleshoot F5 products, communicate with customers, and collaborate with engineering teams.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

As a Technical Support Engineer, you will lead field operations, develop fixes for software issues, manage escalations, and communicate with customers while maintaining high system uptime.

Provide advanced post-sale technical support for Redis Enterprise: troubleshoot and reproduce complex issues, analyze performance (including networking), coordinate escalations with Engineering and CloudOps, perform RCA, assist with deployments/upgrades, document findings, and participate in product development and customer training.

Provide expert technical break/fix and configuration support for Fortinet endpoint security, troubleshoot complex networking/security issues, manage cases end-to-end, reproduce customer environments, recommend configuration optimizations, and communicate escalations and resolutions to customers and partners.

Lead and grow a team of Support Engineers for Sigma, becoming a product expert, improving support processes and metrics (CSAT, IR, SLA, TTR), collaborating cross-functionally, and deriving insights from support data to drive customer retention and operational efficiency.

Provide technical support for Sigma's analytics platform by diagnosing complex SQL and data issues, triaging with engineering and product teams, developing diagnostic tools and best practices, and delivering clear solutions and visualizations to enterprise customers.

Join Luminance as a Technical Support Engineer, managing customer queries and building relationships. You'll ensure customer satisfaction and assist with product queries.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Provide technical support for the LaunchDarkly platform by troubleshooting SDKs and integrations, resolving routine-to-moderate customer issues, escalating complex cases with recommendations, analyzing support trends, and collaborating across teams to improve customer experience.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

As a Technical Support Engineer, you will troubleshoot and resolve complex software issues, provide customer support, and collaborate with engineering teams while working with Redis Enterprise software in cloud or on-premise environments.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

As a Technical Support Engineer, you'll provide first line support to users, troubleshoot issues, guide product usage, and enhance documentation.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide technical support for electronic discovery solutions, troubleshoot tech-related issues, manage projects, and develop solutions for clients in the legal industry.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

As a Technical Support Advisor 2nd Line, you'll handle escalated service queries, troubleshoot hardware and software issues, and ensure timely case resolution.

Provide end-to-end ownership of critical application incidents for a public-safety dispatch platform, performing deep technical diagnostics, root cause analysis, coordinating engineering fixes, maintaining customer environments, contributing to knowledge bases, mentoring junior engineers, participating in an on-call rota, and supporting deployments and upgrades while ensuring SLA compliance and strong customer communication.

Lead the build-out of an AI-enabled clinician support function: own Intercom setup, automate triage and workflows, create documentation and escalation processes, track support metrics, and partner with Product, Engineering and Medical Operations to reduce manual support load and improve clinician satisfaction.

Lead Semble's IT function end-to-end: define IT strategy and roadmap, manage macOS fleet and MDM/EDR platforms, own access and identity lifecycle, ensure security/compliance and audit readiness, drive automation and AI-assisted workflows, and deliver platform migrations and continuous improvement.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.