Top Tech Support Jobs in London

As a Junior/Middle Support Engineer (L2), you will investigate, triage, and resolve help desk tickets. Your responsibilities include troubleshooting technical product issues, assisting clients with software configurations, and ensuring client satisfaction through clear communication. You will also prepare specifications for defect escalation and manage communication regarding delays in resolution.

As a Global Support Engineer, you will manage inbound customer cases, troubleshoot issues, ensure timely resolution, and escalate cases when necessary. You will mentor junior staff, contribute to team training, and effectively communicate with customers to uphold satisfaction and quality standards. You will work flexible shifts to support global clients.

As a Tier 1 Technical Support Engineer, you will provide first-line customer support for Securly’s services, managing inquiries via phone, chat, and email. You'll troubleshoot technical issues, document ticket status, and escalate complex problems to higher tiers effectively, all while ensuring high customer satisfaction.