Top Tech Support Jobs in London

Provides technical support for Repligen bioprocessing products, equipment, software, and systems. Troubleshoots customer and internal technical issues, manages cases in Salesforce, documents findings, creates knowledge resources, and coordinates resolutions with Field Service, Engineering, Quality, Sales, and Product Management. The role also supports replacement parts, RMAs, escalations, training, and customer communication while developing expertise in bioprocessing technologies.

Provide responsive technical support through email, chat, and phone; troubleshoot and resolve product issues; answer how-to questions; collaborate with account executives and internal teams; improve help content and support workflows; analyze customer feedback to inform product improvements; and deliver proactive, high-quality customer experiences.

Provides first-line technical support to global SaaS customers through phone, email, and other channels. Diagnoses and resolves product issues, documents cases, manages escalations, collaborates with Engineering, Product, and Customer Success, and identifies recurring problems. The role also contributes to technical documentation, knowledge-base content, customer training materials, and product improvement while working a shift-based support rota.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Resolve customer issues, distinguish user errors from product bugs, document reproductions for R&D, configure SSO and identity providers, manage desktop app rollouts, support CRM integrations, and train enterprise IT teams. Coordinate stakeholders, troubleshoot onboarding blockers, and ensure pilots launch on schedule.

Owns escalated, high-severity customer issues and leads root-cause analysis, incident response, corrective actions, and customer communication. Provides technical coaching to support engineers, improves escalation paths and diagnostic standards, creates knowledge resources, and partners with Engineering and Product Management to reduce recurring issues and improve product quality.

Provides technical and engineering support to European, African, Middle Eastern, and Australian repair-centre partners. Responsibilities include troubleshooting hardware and software issues, supporting diagnostic tools and equipment, managing firmware and technical equipment distribution, assisting new product launches, improving repair processes, monitoring quality and repair KPIs, training partners, and supporting internal applications. The role focuses on component-level electronics, embedded systems, production flow, testing, fault analysis, and operational efficiency.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.

Provides advanced technical support for software products, including deployments, configurations, troubleshooting, patches, workshops, and proof-of-concept support. Advises customers on integrations, dashboards, reports, authentication systems, scripts, and monitoring configurations. Collaborates with sales, solution architects, and software development teams; manages escalations through resolution; mentors colleagues; and maintains expertise in relevant IT technologies.

Provide technical support to global customers through phone, email, chat, and remote sessions. Diagnose cloud, network, hardware, software, CCTV, and access-control issues; analyze logs, replicate problems, test solutions, document cases, and escalate bugs to engineering. Create knowledge-base content, collaborate with global support and internal teams, manage critical cases, and maintain expertise in Motorola Solutions products and technologies.

Leads Figma’s EMEA Technical Quality team, establishing strategy, processes, and performance standards for complex product issue investigation and resolution. Manages and develops technical support teams, partners with Product and Engineering on bug reporting and feedback loops, uses analytics to identify trends, and supports high-complexity enterprise escalations involving APIs, SSO, SCIM, provisioning, and security workflows.

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Provides Tier 2 support for payment, EPOS, terminal, network, Wi-Fi, and connectivity issues. Diagnoses faults using configuration changes, remote administration, logs, transaction outcomes, and fault reproduction. Manages escalations with clear evidence, supports merchants and first-line teams, maintains documentation, meets SLA targets, and provides occasional on-site event support across the UK.

Owns client incidents and technical requests throughout their lifecycle. The role triages complex application, infrastructure, and business-flow issues; advises clients on installation, configuration, deployment, connectivity, and product use; documents resolutions; escalates unresolved issues to engineering teams; and participates in a global 24x7x365 on-call rotation. Requires hands-on cloud, containerization, databases, networking, operating systems, blockchain, and application troubleshooting experience.

Troubleshoot and resolve complex hardware and software issues through phone, chat, email, remote sessions, and diagnostic tools. Document customer and technical information in case management systems, manage incoming contacts and existing cases, maintain product expertise, and occasionally provide after-hours or weekend on-call support. The role requires networking knowledge, analytical troubleshooting skills, clear communication, independent work, and the ability to manage critical customer issues and expectations.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.

Resolve complex customer architecture, performance, recovery, security, and operational challenges for a developer-focused software platform. Advocate for customer needs with product and engineering teams, develop diagnostic and benchmarking tools, improve automation and deployment playbooks, and collaborate cross-functionally on scalable processes and dashboards.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Act as the first point of contact for customer support inquiries, resolving common issues related to APIs and onboarding. Escalate complex problems, document recurring questions, and assist in community management.

Leads a technical customer support team across four hubs, overseeing queue health, SLAs, coverage, escalations, and customer communications. Owns AI automation, knowledge management, SOPs, career frameworks, hiring, coaching, and engineering feedback loops. Personally handles complex API escalations and executive-level incidents while driving support-related product improvements. The role requires shipping AI automation, improving self-service, and building scalable support processes in a regulated B2B SaaS environment.

Provide technical support for Sigma's analytics platform by diagnosing complex SQL and data issues, triaging with engineering and product teams, developing diagnostic tools and best practices, and delivering clear solutions and visualizations to enterprise customers.

Provide expert technical break/fix and configuration support for Fortinet endpoint security, troubleshoot complex networking/security issues, manage cases end-to-end, reproduce customer environments, recommend configuration optimizations, and communicate escalations and resolutions to customers and partners.

Senior technical lead for Workplace Technology providing Tier 2/3 support, mentoring engineers, owning complex incidents, managing MacOS/Windows device estates (JAMF, Intune/Autopilot), Azure AD/M365 administration, AV/VC systems, security/compliance contributions, documentation, process improvement and runbook automation. Responsible for incident lifecycle, root cause analysis, access governance, asset/on-offboarding, and driving team standards.

Provide advanced technical support for Windows, macOS, VDI, mobile devices, networks, software, and hardware. Lead complex escalations, root cause analysis, VIP support, service improvements, automation, and project work. Liaise with engineering teams and business stakeholders, participate in on-call coverage, and mentor other support engineers while improving processes and reducing recurring incidents.

Provide senior-level technical support and escalation handling for Avigilon Alta cloud video and access products. Troubleshoot hardware, software, networks and logs, perform root-cause analysis, document cases, collaborate with Dev/Escalations, mentor team members, and contribute to knowledge base and departmental projects.