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Lead design and delivery of Multiverse's support function: build the support operating model and Intercom configuration, set metrics and AI resolution roadmap, coach and develop a small team, own cross-functional escalation and insights, and present business cases linking support to retention and revenue protection.

As a Senior Data Scientist, you'll develop predictive models that drive business decisions, work with data engineers on infrastructure, and collaborate with various stakeholders to improve operational effectiveness.

Lead customer success for apprenticeship programs by managing implementation, ensuring launch excellence, translating program data into executive ROI, safeguarding delivery quality, driving retention and renewals, identifying expansion opportunities, and acting as the strategic, cross-functional partner and voice of the customer.

Own end-to-end employee lifecycle and People systems, using AI and automation to improve processes. Manage People Coordinators, run service desk, partner with Finance and Payroll, ensure compliance (including SMCR), optimise HRIS (HiBob/ATS) integrations, manage vendors, and support reward, benefits and People team initiatives to scale operations and employee experience.