Manage enterprise customer relationships, develop strategic account plans, drive satisfaction, retention, and growth, and serve as a trusted advisor on compliance and AI. Collaborate cross-functionally to solve customer problems, identify trends through data, support successful outcomes, and develop scalable customer success processes and playbooks.

Design, implement, and ship customer-facing AI features end-to-end. Architect scalable, secure systems for high-volume data and complex workflows. Improve grounding, citations, and evaluation for auditable AI outputs. Collaborate with Product and Design to iterate and optimize latency, cost, and user experience.