The Customer Success Consultant will work with law firms to understand their needs, educate them on software best practices, and ensure they achieve successful outcomes using the company's software. Responsibilities include client liaison, conducting needs analysis, gathering feedback for product improvements, and advocating for client needs internally.

As a Holistic Quality Analyst at LEAP, you will ensure high-quality releases of their legal software by analyzing user experiences, testing features globally, and providing feedback to developers and stakeholders. You'll build relationships with clients to understand their needs and document recommendations to enhance training and marketing efforts.