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The Senior Data Scientist will collaborate with product teams, develop metrics, design data pipelines, and influence product strategy through data analysis at Intercom.

As a Senior Data Scientist at Intercom, you'll analyze data to drive decisions, support product teams, build data pipelines, and influence product strategy using AI tools.

As Staff PM for Web Growth, you'll develop and implement the growth strategy for Intercom's websites, analyze performance, mentor PMs, and collaborate cross-functionally to drive results.

Design, evaluate, and ship AI-powered internal GTM tools (account research, recommendations, summarization). Own end-to-end lifecycle from problem definition and data modeling to production-ready Python backends and React frontends. Rapidly prototype, productionize, measure adoption and business impact, and evangelize tooling via documentation and enablement.

Lead the architectural direction of Intercom's web platform, overseeing performance, scalability, and cross-functional collaboration to support marketing and engineering efforts.

As a Senior Machine Learning Scientist, you will identify ML opportunities, design algorithms, conduct analyses, and collaborate with product teams to build effective ML solutions for customer service enhancement.

Design, build, and maintain end-to-end web solutions, collaborating across teams. Optimize performance, manage backend systems, and stay updated on trends.

As a Senior Forward Deployed Engineer, you will work closely with customers to implement AI solutions, drive adoption, and enhance their support operations while collaborating with sales and product teams.

As a Staff Forward Deployed Engineer, you will lead customer engagement, help integrate AI solutions, and mentor engineers while collaborating cross-functionally to enhance customer service capabilities.

As a Staff Machine Learning Scientist, you will focus on hiring and mentoring staff, raising technical standards, and applying machine learning to improve customer experiences. You'll research algorithms, conduct data analysis, and collaborate with teams to produce ML products.