Top Tech Jobs & Startup Jobs in London

Own post-sale relationships for strategic enterprise and embedded finance customers from implementation through renewal. Lead onboarding, adoption, expansion, escalations, and cross-functional issue resolution while monitoring KPIs and identifying customer value opportunities. Build trusted relationships with senior stakeholders, advise on payments, APIs, accounts, and spend solutions, project-manage product rollouts, and help establish scalable EMEA Enterprise Customer Success processes and playbooks.

Lead and coach a team of 10 Account Executives serving SME and mid-market customers in the UK. Own team sales performance, pipeline management, forecasting, deal coaching, outbound motions, CRM discipline, and sales methodology adoption. Support complex opportunities, improve sales execution, develop talent, and collaborate with Marketing, Product, Partnerships, and Revenue Operations to shape go-to-market strategy and drive predictable revenue growth.

Sell Airwallex’s payments and financial platform to international eCommerce, SaaS, and professional services businesses. Responsibilities include territory planning, outbound pipeline generation, discovery, ROI-based selling, MEDDPICC forecasting, and closing new business. The role also coordinates implementation handoffs, shares customer insights with Product, and partners with Marketing on account-based campaigns, competitive positioning, and case studies.

Sell Airwallex’s global payments and financial platform to eCommerce, SaaS, and professional services businesses. Responsibilities include territory planning, outbound prospecting, pipeline generation, consultative discovery, ROI-based selling, MEDDPICC forecasting, and closing new business. The role also coordinates implementation handoffs, collaborates with product and marketing teams, supports ABM campaigns, and shares customer insights to influence product priorities.

Own and grow strategic customer accounts across EMEA by increasing product adoption, driving retention and expansion, and closing upsell opportunities. Serve as a trusted advisor, lead technical and commercial discussions, develop account plans, and translate customer needs into multi-product solutions. Achieve revenue targets, build QBRs, collaborate with Sales, Marketing, and Operations leadership, and coach junior account managers.

Owns payment scheme economics, including Visa and Mastercard fees, interchange, network rules, cost configuration, reconciliation, controls, analytics, and margin optimization. Partners with Product, Engineering, Finance, Data, Operations, and payment networks to translate complex rules into system logic, improve payment cost visibility, support pricing and product decisions, and resolve scheme-related issues.

Founding Customer Success Manager responsible for building Airwallex’s EMEA CSM function and managing SME and mid-market clients through onboarding, implementation, activation, and ongoing servicing. The role coordinates cross-functional teams, resolves technical and support escalations, monitors usage and service metrics, manages invoicing accuracy, and proactively improves customer outcomes. Candidates need strong relationship-building, communication, operational, technical SaaS, and payments experience, with at least five years in customer success, operations, or enterprise account management.

Manage and grow a portfolio of strategic accounts by driving product adoption, retention, upsell, and expansion. Build trusted customer relationships, develop account plans, lead complex commercial negotiations, and translate technical needs into viable multi-product solutions. Collaborate with Sales, Marketing, Operations, and leadership while consistently achieving revenue targets and KPIs in a fast-paced fintech environment.

Manage strategic enterprise customer accounts, building executive relationships, driving renewals, upsells, cross-sells, retention, and revenue growth. Develop account plans, lead commercial negotiations and business reviews, coordinate complex onboarding and customer initiatives, resolve escalations, maintain CRM forecasts, and communicate customer insights across internal teams. The role is quota-carrying and requires cross-functional collaboration across sales, product, operations, legal, finance, and customer success.

Own and scale Airwallex’s global growth and demand-generation content engine across SEO, gated assets, conversion content, and product-led narratives. Write and edit technical content, partner with Product Marketing, Product, SEO, Performance Marketing, and Lifecycle teams, and use performance data to optimize traffic quality, engagement, and pipeline impact. Establish scalable content processes, manage freelancers or agencies, and build a high-performing content marketing discipline.