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The role involves driving growth in B2B sales, managing customer relationships, and owning the entire sales lifecycle while leveraging AI solutions.

As a Senior Solutions Architect, you will lead pre-sales technical scoping, create proposals, and ensure successful transitions to project delivery by closely collaborating with the sales and professional services teams.

The AI Specialist coordinates customer success using Zendesk AI solutions, driving AI adoption, enhancing customer relationships, and managing overall customer health for successful outcomes.

The Associate Partner Sales Executive manages partner relationships, supports sales efforts, and collaborates with teams to drive revenue growth.

The Customer Success Manager focuses on helping customers achieve business outcomes using Zendesk solutions, ensuring product adoption, and managing customer health through engagement. Responsibilities include fostering relationships, providing customer feedback, and collaborating with internal teams.

The AI Specialist, Customer Success role focuses on driving adoption of Zendesk's AI solutions and ensuring customer success through proactive engagement and support across different organizational levels.

The CX Senior Acceleration Manager will implement and optimize Zendesk solutions, engage with clients and teams, and drive customer satisfaction through effective relationship management and technical expertise.

The CX Senior Acceleration Consultant at Zendesk will enhance customer experiences through Zendesk product configurations, management of client engagements, training, and continuous improvement efforts. Expertise in Zendesk is essential, alongside strong communication and problem-solving skills, with a willingness to travel for client needs.

The AI Services Consultant ensures successful customer onboarding for Zendesk products by managing project delivery, guiding solution design, and optimizing customer experiences through automation and AI integrations.

The Staff Machine Learning Scientist will lead product vision through innovation, overseeing the R&D lifecycle, mentoring junior team members, maintaining research standards, and advancing AI technology in conversational systems.