Partner with sales and GTM teams to translate commercial objectives into operational priorities. Design and run dashboards and forecasts to drive ARR growth, maximise NRR, reduce churn, ensure CRM data hygiene, manage quotas/commissions, liaise with Deal Desk, and enable proactive retention and expansion using data-driven insights and AI tools.

The Partner Services Development Manager will drive growth in the Service Provider business by guiding partners in service commercialization, optimizing pricing models, and building strategic relationships to increase recurring revenue.

Lead and develop a team of Customer Success Technical Advisors to drive adoption, retention, and ARR growth across a strategic customer portfolio. Own customer health and escalations, translate usage and health data into leadership insights, run enablement initiatives, partner with Sales and Solution Engineering, forecast capacity and hiring, and pilot AI-assisted workflows to improve team effectiveness.