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Own enterprise customer technical outcomes for Ping Identity solutions from purchase through production. Provide architectural reviews, technical recommendations, environment health reviews, business reviews, and adoption guidance. Act as the customer advocate, coordinate internal teams, improve reporting and automation, contribute to knowledge bases, onboard TAMs, and occasionally support critical upgrades outside regular hours.

Leads a Customer Success team responsible for adoption, value realization, renewals, churn reduction, and expansion across enterprise B2B SaaS accounts. Manages team performance, coaching, hiring, forecasting, customer success processes, KPIs, and cross-functional collaboration with Sales, Renewals, Support, Product, Services, and Marketing. Uses customer data and success platforms to identify risk, drive outcomes, improve retention, and protect recurring revenue.

Owns strategic enterprise accounts across Eastern and Central Europe, driving new-logo acquisition and upsell opportunities. Responsibilities include developing territory plans, articulating value propositions, negotiating complex contracts, forecasting sales, preparing subscription pricing and proposals, coordinating partners and system integrators, and sharing customer feedback with internal teams. The role requires a proven record selling enterprise software, winning strategic deals, meeting quotas, managing long sales cycles, and engaging senior buyers.

Owns a Middle East territory focused on acquiring net-new enterprise customers. Develops territory plans, positions identity and cybersecurity solutions, generates pipeline, negotiates complex contracts, closes strategic deals, forecasts sales activity, prepares pricing and proposals, and collaborates with partners, system integrators, marketing, customer success, product, and engineering teams.

Lead information security and enterprise risk management, including assessments, treatment plans, risk registers, reporting, risk appetite, third-party risk, audit readiness, control improvement, and remediation tracking. Partner with security, engineering, legal, privacy, product, finance, sales, and other stakeholders to translate technical risks into business decisions. Maintain risk components of ISMS, BCMS, and AIMS while improving governance, metrics, workflows, and stakeholder capability.

Own post-sales relationships for a portfolio of enterprise B2B SaaS customers. Drive product adoption, value realization, renewals, retention, expansion, and advocacy through success plans, health monitoring, executive reviews, and proactive risk management. Coordinate with Sales, Support, Product, Engineering, and Professional Services to resolve issues and achieve customer outcomes. Maintain accurate CRM and customer success records while contributing to process improvements and best practices.

Conducts pre-sales activities for Ping Identity solutions, including demonstrations, presentations, technical guidance, proof of concepts, and RfX responses. Acts as a technical advisor to customers, partners, and internal teams while collaborating with sales and post-sales teams throughout the sales cycle. Leads customer meetings, provides product feedback, mentors junior engineers, and develops subject-matter expertise in IAM solutions. Travel across the UK and internationally may comprise 15%–40% of the role.

Leads Ping Identity’s Middle East sales organization, owning territory strategy, pipeline, forecasting, quota attainment, customer relationships, partner engagement, and enterprise account growth. Coaches, recruits, and develops a high-performing team while driving SaaS solution sales, customer satisfaction, cross-functional collaboration, and strategic relationships with C-level enterprise contacts, systems integrators, and regional partners.

Own a UKI territory focused on acquiring strategic new-logo customers. Develop territory and account plans, position Ping Identity’s value proposition, generate pipeline, negotiate complex enterprise software contracts, prepare subscription pricing and proposals, forecast sales activity, and close large deals. The role requires quota-carrying enterprise software sales experience, strong C-level relationships, strategic buyer engagement, partner and systems integrator collaboration, and experience with long sales cycles and value-selling methodologies.

Lead UKI enterprise sales to drive revenue growth by defining go-to-market strategy, managing and coaching the sales team, owning pipeline and forecasts, aligning sales with marketing, product, and customer success, nurturing strategic customer relationships, and representing the company at industry events.