Supervise customer care and scheduling operations across the UK, Ireland, and Nordic region. Lead, coach, and develop the team while managing workloads, service risks, escalations, scheduling priorities, data accuracy, quality, and performance metrics. Coordinate with cross-functional stakeholders, support ERP and CRM processes, ensure compliance, and drive continuous improvements. Train employees, support onboarding and change adoption, and act as the local lead for customer care systems and C4S workflows.

Leads regional marketing strategy across EMEA, including digital marketing, e-commerce, demand generation, commercial enablement, and go-to-market activation. Manages five direct reports and an approximately 80-person organization, drives data-driven growth and marketing technology optimization, oversees budgets and ROI, and partners cross-functionally with Sales, Portfolio Management, divisions, and vendors. The role is office-based at European sites and requires 30–50% international travel.