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Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions. Provide consultative technical guidance across Microsoft 365, Security, Endpoint, Copilot, Identity, Purview, and Data Protection workloads. Remove deployment blockers, mitigate risks, accelerate time-to-value, collaborate with engineering and partners, create reusable delivery guidance, and advocate for customer needs.

Leads EMEA Azure capacity management and customer experience strategy, translating demand and infrastructure constraints into scalable capacity plans. Partners with engineering, infrastructure, supply chain, sales, finance, and customer success teams to improve regional readiness, customer onboarding, utilization, and operational performance. Uses data and KPIs to guide executive decisions and influence platform investments. Builds and develops a high-performing capacity management team while driving long-term cloud infrastructure transformation.