Manage strategic enterprise and global customer accounts as a trusted advisor. Develop customer success strategies, lead business reviews, drive adoption and retention, resolve issues, coordinate cross-functional initiatives, and identify expansion opportunities. Serve as the customer voice, improve service processes using AI and analytics, and support renewals and upsells. The role requires fluent English and Spanish, executive stakeholder engagement, and up to 20% travel from a hybrid London office.

Own full sales lifecycle for FreedomPay's commerce platform across mid-market and enterprise customers. Drive self-sourced pipeline, manage partner-led deals, lead complex consultative engagements and RFPs, articulate ROI, coordinate cross-functional teams, and grow customer relationships to expand account value.