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Lead pre-sales solution design and technical engagement for Sprinklr's AI-native Unified-CXM. Architect scalable contact center and data solutions, integrate AI and APIs, run technical workshops, POCs, and RFP responses, and collaborate with sales, consulting, and partner ecosystems to drive enterprise deals.

The Principal Product Marketing Manager for Sprinklr Service will define global positioning, lead go-to-market strategies, and own competitive positioning for the service offerings. The role requires deep expertise in CCaaS, strategic and analytical skills, and collaboration with various teams to enhance market presence and drive product success.

Lead and coach an enterprise sales team to exceed $8–12M ARR targets. Drive strategic, complex SaaS deals, use MEDDPICC/Force Management, support reps in-client, manage sales operations and cross-functional partnerships, recruit and develop top-performing sellers, and represent the company at industry events.

Manage and optimize Sprinklr configurations for onboarded clients, identify platform gaps and design solutions, maintain platform relevancy, train users, oversee enablement, ensure client value, support Sales and Success teams, and assist Services Directors with platform performance and enhancements.

Manage reception and visitor experience, coordinate meeting rooms and logistics across regional offices, handle daily office operations, vendor and facilities liaison, mail and inventory management, access control and safety procedures, plan internal events, and produce monthly office reports.