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The Product Support Specialist role requires fluency in German and English to provide client services and support in a global fintech company. Responsibilities include onboarding new users, resolving customer issues, providing training, and offering industry insights to improve customer experience. The role offers growth opportunities and development potential for candidates with 3-4 years of experience.

As a Project Success Specialist at Datasite, you will be responsible for fostering strong client relationships, providing training and support, and driving feature adoption. Your role involves proactive client outreach, feature adoption promotion, training, issue resolution, product knowledge enhancement, performance metrics achievement, market knowledge growth, feedback collection, and documentation creation. Essential skills include problem-solving, time management, self-motivation, communication, consultative support, and client needs analysis.

Provide technical product support to users, troubleshoot and resolve issues, offer educational tutorials, capture service requests, and participate in product testing and improvement. Fluent in Spanish and English with 3-5 years of client service experience and a degree required.