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Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

Own a book of mid-market accounts across the Balkans, running full sales cycles from discovery to close. Build customer relationships, document buying criteria and accurate pipeline data, perform win/loss analyses, collaborate with technical and post-sales teams, and contribute customer feedback and best practices to improve GitLab's sales processes.

The Account Executive will manage the full sales process while building relationships with customers in the mid-market segment, guiding them in adopting GitLab's AI-enabled DevSecOps platform and ensuring pipeline accuracy.

Lead and grow a distributed EMEA Support Engineering organization, owning people strategy, service delivery, SLAs, escalations, regional coordination, AI-assisted tooling adoption, and representation of EMEA customer needs into product and global support strategy.

Manage a book of customers to drive adoption, retention, and growth by turning pre-sales plans into measurable outcomes. Guide customers on GitLab best practices, CI/CD and DevSecOps workflows, liaise with Support/Product/Engineering, handle escalations, and remain current on GitLab releases and platform capabilities.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Design, build, and operate the high-availability event and trigger system that links GitLab and third-party events to AI-powered Duo Flows. Work in GitLab's Rails monolith, scale for high throughput, influence architecture, add trigger types, collaborate cross-functionally, and participate in Tier 2/3 on-call rotations to troubleshoot production issues.

Lead a 0-to-1 pilot team to find and fix high-leverage SDLC friction, instrument system-level metrics (MRPM, pipeline success rate, latency), recruit and mentor four engineers, design and implement durable fixes, and drive adoption across engineering teams while reporting metric-driven outcomes to leadership.

Lead the full‑stack Switchboard team owning the Dedicated tenant management control panel. Hire and develop engineers, partner with Product and Design, set technical direction, ensure cross‑functional delivery, drive quality/security/performance improvements, and operate large‑scale distributed services with strong SLO and operational excellence.

Provide high-touch support to two VPs of Engineering by managing complex calendars, travel, expenses, meeting preparation, event coordination, and cross-functional logistics in an all-remote environment. Build operating rhythms, synthesize information into agendas and trackers, handle confidential matters, and partner with People Ops, IT, Security, and recruiting to keep priorities and follow-through on track.