Serve as a technical expert and operational consultant for clients using an OTT header bidding platform. Troubleshoot product issues, investigate data with SQL, explain complex concepts, create technical documentation, and liaise between customers and product and engineering teams. The role requires client-facing technical experience, analytical problem-solving, Excel reporting skills, and preferably programmatic advertising and CTV ecosystem knowledge.

Manage a portfolio of publisher clients, train customers on platform features, solve complex challenges with internal teams, and drive account revenue growth. Monitor publisher performance data, identify issues and optimization opportunities, deliver actionable insights, and support platform adoption. The role requires deep programmatic video and ad technology expertise, strong communication skills, and experience working with executive clients and cross-functional stakeholders.

Serve as the primary technical contact for high-profile clients, troubleshooting integrations, analyzing web traffic, resolving issues, and escalating when needed. Provide consultative technical services, client insights, and cross-functional updates while partnering with Product, Engineering, Support, Legal, and other teams. The role requires expertise in JavaScript, SQL, HTML, APIs, SDKs, ad technology, social platforms, publisher ad servers, and programmatic advertising.