Leads complex PagerDuty implementations, automation projects, and AI-driven digital operations solutions for enterprise customers. Designs integrations, workflows, service structures, and AI-agent configurations; advises senior stakeholders on DevOps and SRE strategies; and develops reusable delivery frameworks. The consultant manages multiple engagements, mentors junior staff, presents to executives, collaborates cross-functionally, and improves professional services methodologies. The role requires strong scripting, cloud, monitoring, networking, Linux, API, CI/CD, and automation expertise, with hybrid work in the London office.

Deploy and embed PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability platforms; run customer pilots; resolve adoption blockers; and contribute production code to the core product. The role also sets technical roadmaps, advises customers and internal teams, and guides organizations toward safe autonomous operations.