Supports customer retention and account growth by managing client enquiries, coordinating quotations, maintaining account documentation, supporting bids, monitoring KPIs, improving processes, and ensuring accurate financial and operational compliance. The role also involves data hygiene, meeting follow-up, and becoming a Salesforce super user while providing professional, customer-focused service.

Generates and qualifies sales opportunities through outbound calls, emails, inbound enquiries, prospect research, quotations, and follow-up. Maintains accurate Salesforce records, arranges handovers for larger opportunities, supports campaigns and dormant-customer activity, and works toward activity and pipeline targets. The role includes structured training in safety services, pricing, systems, and sales processes.