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Lead requirements gathering and testing across IT projects in an agile software development environment. Responsibilities include creating test plans and scenarios, managing test environments and data, executing test cases, logging defects, supporting User Acceptance Testing, improving testing practices, and reporting progress to Project Managers and stakeholders.

Supports the Customer Success Manager with administrative duties, customer support, and implementation of new customer success initiatives. Responsibilities include responding professionally to incoming calls, emails, and support cases while delivering excellent customer service. Relevant experience in sales, account management, customer success, customer service, or customer-facing roles is advantageous, as is familiarity with Salesforce, Force.com platforms, or VoIP and telecommunications environments.