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Leads regional clinical quality and performance for PIP services, managing Clinical Support Leads and supporting assessors through service delivery managers. Ensures compliance with DWP guidance, contractual performance targets, clinical governance, consistency, and customer experience. Responsibilities include identifying capability and staffing needs, sharing best practices, reporting site performance and risks, leading change and innovation, and mentoring teams. Regular visits to regional sites and virtual team engagement are required.

Designs, delivers and evaluates clinical learning (classroom, virtual, blended) for new entrants and CPD, applying adult-learning and inclusive practices. Translates complex clinical and policy information into accessible training, coaches learners and colleagues, maintains learning records, and uses feedback and outcome data to drive continuous improvement.

Develop and maintain employer relationships to create employment, work experience and progression opportunities. Match participants to vacancies, coordinate recruitment activities, promote inclusive hiring, support candidates through recruitment, monitor outcomes, and represent the service at employer and stakeholder events.

Develop and manage employer relationships to source vacancies for Ingeus participants. Sell recruitment services, identify employer hiring needs, tailor pre-screens and assessments, and agree recruitment and selection processes to secure repeat, sustainable job opportunities.

Coordinate and support remote virtual assessment services: manage claimant communications and schedules, maintain accurate records and documentation, provide administrative support to assessors, troubleshoot basic technical access issues, support reporting and compliance, and collaborate with internal teams to ensure a positive claimant experience.