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Analyze and investigate service data to produce actionable insights and statutory returns for Childrens Services. Advise senior management and stakeholders on performance, service needs, and improvement opportunities, ensuring timely, accurate data to support quality decision-making.

Serve as first point of contact for client invoice queries; investigate and resolve issues with providers and colleagues; set up direct debits; raise statements of account; handle refund queries and perform day-to-day team finance tasks as required.

Manage a portfolio of personal and commercial debts, using telephone, written, email, face-to-face contact and court attendance to collect monies. Apply negotiation skills, follow Thurrock Fair Debt Policy, handle difficult conversations, and communicate with the public to secure repayment agreements.

Manage and develop English, maths and Essential Digital Skills provision, lead a small team of tutors, ensure high-quality teaching, curriculum design, funding compliance, and strong attendance, retention and achievement. Oversee planning, delivery, assessment and quality improvement for adult learners.

Coordinate the Routes to Roots project by supervising and motivating volunteers, improving collections care (re-boxing, database cataloguing), monitoring outputs and data collection, and ensuring safe, consistent project activities in partnership with stakeholders.