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The Strategic Account Manager will develop account strategies, manage broker relationships, ensure compliance, drive growth, and oversee internal collaboration.

Manage debt recovery and payment queries, reconcile and allocate bank/BACS payments, raise invoices/statements, liaise with internal teams, escalate arrears, and ensure compliance with FCA, data protection and financial crime controls.

Plan, run and analyse UX research and usability studies; produce actionable insights and roadmaps; run stakeholder workshops, competitor analysis and continuous user-centred improvements to influence product and design decisions.

The Compliance Manager oversees compliance processes within an MGA, providing operational support, regulatory advice, and conducting monitoring activities to ensure adherence to regulatory standards.